Customer Service Marketing

DEREK RICKS, JR.

***** ******** **., ***** ******, MD 20695 (C) 301-***-**** *********@*****.***

Professional Summary

Enthusiastic Marketing Graduate who is a dedicated employee with high integrity, strong work ethic and

great leadership skills. Willing to perform any task to increase work experience and enhance business

skills. Passionate about achieving goals, completing tasks and exploring new challenges.

Education

High School Diploma: General

Maurice J. McDonough - Pomfret, MD 2008

Bachelor of Science: Business Marketing

University of Maryland Eastern Shore - Princess Anne, MD 2013

Related course work: Personnel management, business management, business ethics, business law,

macroeconomics, statistics, marketing, and sales.

Skills

Microsoft Word Business Marketing Focus

Excel Tech Savvy

Access

PowerPoint

Work History

Intern/Finance Assistant

Clements Worldwide – 1 Thomas Cir NW, Washington, DC 20005 05/2010 to 07/2011

Assisted the finance & marketing departments in various areas and on numerous projects, such as

coordinating mailing materials for various mailing campaigns, printing letters to disseminate to

clients concerning insurance initiatives, scanning of daily transactions for the po licy processors and

processing/reconciling daily credit card transactions for purchased policies.

Pay: $15.00/hr.

Toll Collector

Autostrade International – Dulles, VA 05/2009 to 06/2010

Proficiently operated toll collection equipment according to procedure and monitor traffic flow.

Accurately classify vehicles and collect proper toll amounts from motorists traveling through toll lanes.

Ascertained authenticity of U.S. currency in denominations of $5 or larger. Accurately made change for

various U.S. bill denominations and counted it back to customers in a timely manner, issued receipts to

motorists, and wrote insufficient fund slips. Accurately completed operational reports reflecting toll lane

activity. Provided on-the -job training to newly-hired toll collectors and existing employees when

required. At end of shift, balanced cash and prepared accurate cash deposits on monies collected and

tickets received. Provided courteous, efficient, and professional customer service to the traveling public .

Peak traffic conditions required that a high volume of transactions be processed under demanding conditions.

Pay: $13.25/hr.

Cashier

JC Penney's – 11110 Mall Cir, Waldorf, MD 20603 08/2007 to 08/2008

Accepted payments from custome rs in exchange of goods sold, as well as processing returns & exchanges.

Greeted customers upon arrival, providing information and excellent customer service regarding products,

direction of store layout, as well as execution of customer carry out services. At the end of each shift, I tallied

funds to ensure reconciliation . I monitored checkout stations to ensure that they had adequate cash

available. Provided training and assistance to newly joined associates. Maintained clean and orderly

checkout and display areas. Stocked shelves, and marked prices on shelves and items. Also encouraged

customers to purchase the company credit card for exclusive information and discounts.

Pay: $8.25/hr.

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