Customer Service High School

Lekia Smith

**** * **** ******* - ****** City, MO

***********@*****.*** - 816-***-****, 214-***-****

Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

WORK EXPERIENCE

CSR

River Elk - Kansas City, MO - September 2012 to August 2013

CSR

* Open new payday loan accounts

* Process payments

* Assist customers with questions regarding customers account]

* Out bound call center

CSR

Lincare Pharmacy - Kansas City, MO - February 2011 to July 2012

CSR

* Refill breathing Medications

* Called to see customers needed refills on medications

* Ranked number one in the Dept

* Out bound call center

Cashier

Wal-Mart - Kansas City, MO - November 2010 to February 2011

Process transactions

* Respond to customers questions and concerns

* Settle issues pertaining to product pricing and UPC codes.

Cashier

Kmart - Kansas City, MO - May 2010 to October 2010

Responsibilities

* Handles purchases made by customers every day

* Ringing up goods

* Answer customer questions

* Handle money, and perform multiple customer service duties

*

Skills Used

* Basic math skills

* Attention to detail when dealing with money

CSR

Quik Cash - Kansas City, MO - May 2009 to October 2009

CSR

* Process new payday loans

* Made Bank runs calls

* Make cursity calls

Cashier

Wal-Mart - Raymore, MO - March 2008 to August 2008

Responsibilities

* Assist customers with purchases

* Operate registers and credit card machines

* Field customer questions and complaints

EDUCATION

High School Diploma

Southeast High School - Kansas City, MO

August 2002 to May 2006

SKILLS

Call Center Service Operations, Customer service, Data Entry, Office, MS Word, Excel and Access, Complaint

Handling/Dispute Resolution

Contact this candidate