Human Resource Leader
Resume:
Tiffany Fason
***** ********* ****, ******, **** 44117
*******.*****@*****.***
Recruitment On Boarding Customer Conflict
Focused Resolution
Relationship Counseling Problem Analytical
Development Solving
Performance Communication Talent Employee
Management Acquisition Relations
Objective Motivated self starter seeking a permanent position as a Human
Resource Professional in an industry in which I can utilize my
leadership, problem solving, and customer service skills; as
well as train, coach and develop future leaders for which the
company I represent..
Summary Experienced business professional with several years of multi-
unit management experience; extensive experience with
recruiting, coaching, and developing team members for long-term
retention. Strong knowledge in areas of employee relations,
coaching, counseling, training, performance management, and
recruitment. As well as working knowledge in forming job
descriptions and administering human resources policies in the
areas of recruitment, employee relations, training, and safety.
Professional Experience
Human Resources Leader, JC Penney - North Olmstead, Ohio, July 2013 -
Present
. Extensive experience with high volume recruitment in a fast
paced environment
. Proven track record with successfully hiring 70+ employees
within a season; retaining more than 35 percent retention rate.
. Driving sales by leading the sourcing and selection process to
ensure acquisition of the best possible talent; increased hiring
by 30 percent
. Training and developing employees into leadership positions;
currently developing two deserving Associates to prepare for
future leadership openings
. Currently leads in the development and execution of the Sales
Floor staffing strategy to ensure the store is staffed with the
right talent while maintaining a full-time to part-time ratio
. Prepares schedules for entire sales floor team; 75+ employees
and manages payroll budgets
. Improves overall moral by implementing employee engagement
activities
. Ensure employees receive ongoing coaching in the moment,
training and career counseling
. Leads management team in the organization and execution of
philanthropy and community outreach projects
District Manager, Aldi, Inc - Hinckley, Ohio, July 2009 - January
2013
. Recruited both hourly and salaried employees within five store
district
. Built pipeline of qualified candidates to meet hiring needs
. Implemented employee retention action plans alongside store
manager; through training and development opportunities,
ultimately improving employee retention by 50 percent
. Managed payroll budgets and consistently achieved district goals
by closely monitoring store schedules for overtime and comparing
sales per hour to total number of scheduled employees per hour
. Continuously evaluated performance of store personnel through
daily feedback, critiques, and assessments
. Developed and implemented action plans to continuously improve
store operations
. Increased sales budgets, year over year, by more than 30 percent
per store by ensuring great store conditions, as well as
increased average cart by more than one dollar, year over year
. Reduced district-wide overtime from previous years, by three to
five percent by ensuring adequate staffing levels and making
proper adjustments for total store labor hours
. Monitored adherence to cash control, surveillance and auditing
policies/procedures eventually reducing employee theft and
overall shrinkage, by approximately 25 percent throughout the
district
. Served as a "testing" district for company-wide initiatives
prior to official roll-out to uncover other opportunities
. Organized and facilitated the display of store schematics to
exceed product merchandising expectations
. Oversaw appropriate resolution of customer concerns, ultimately
lowering customer complaints by more than 100 percent and
increasing customer compliments throughout the district by more
than 100 percent
Assistant Buyer, Sterling Jewelers - Akron, Ohio, April 2007 - June
2008
. Negotiated costs and determined pricing for 1200+ skus.
. Prepared direct mail and catalog mock-ups.
. Developed training materials to inform and motivate field
employees, eventually empowering sales teams to close more sales
utilizing their newly acquired product knowledge
. Entered purchase orders and tracked all shipments to ensured
timely deliveries.
. Managed multiple vendor accounts.
. Established strong inter-departmental relationships with other
departments. Improved overall communications
. Prepared departmental and corporate reports for sales analyses.
. Purchased merchandise for over 1200 stores and managed multiple
product categories.
Senior Assistant Buyer, Macy's East - New York, New York, June 2004 -
December 2006
. Monitored open to buy and flow of merchandise.
. Determined markdowns and estimate costs.
. Entered purchase orders and tracked shipments daily.
. Coordinated with distribution centers to ensure timely
deliveries.
. Coordinated special projects from beginning to completion
stages.
. Analyzed business performance using various in-house financial
screens and reports.
. Negotiated effective advertising options with vendors.
. Provided training and coaching to new hirers.
Education Keller Graduate School of Management, Cleveland, Ohio, October
2006 - June 2009
Masters of Business Administration; Human Resources
Concentration
Ohio University, Athens, Ohio
Bachelor of Science in Human and Consumer Sciences: June 2004,
Cum Laude
Major: Retail Merchandising
Minor: Business Administration
Skills
. Strong sense of customer service and time management.
. Strong conflict resolution abilities with attention to detail.
. Advanced level of Microsoft Word, Microsoft Excel, Microsoft
PowerPoint, Microsoft Outlook, & Access.
. Excellent verbal and written communications.
. High level of accuracy, versatility, & adaptability.
. Advanced analytical abilities.
Service
March of Dimes
Big Brother Big Sister Organization
Salvation Army: Adopt-a-Family Program
Cleveland Food Bank
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