Customer Service Sales

Stephen C. Gates

***********@*********.*** **** Park Place South, College Park, GA, 30349 (M) 404 -587-4958

CAREER SUMMARY

Over 20 years of experience in management, product distribution, and bulk packaging processing within multiple industries

Highly effective and persuasive negotiator and extremely well versed and skilled in interpersonal communication

Exceptional ability to anticipate clientele needs and maintain sound business relationships with major acc ounts

Observed scheduling and preparatory procedures for large batches of product distribution to company clientele

Remarkable ability to work both independently and as a team member to obtain satisfactory results

Consistently attains and exceeds product efficiency quotas set by upper management

PROFESSIONAL PRODUCT DISTRIBUTION EXPERIENCE

Dick’s Sporting Goods, East Point, GA August 28, 2011- Present

Warehouse Distribution Associate

Assist in the distribution of sporting apparel and accessories to multiple store establishments via multiple commercial carriers

Ensure that products are properly prepared for sale and distribution through tedious inspection of packaging and functionality

Increase departmental sales through efficient and speedy stocking methods, making products readily available for distribution

Maintain a broad based knowledge and accurate logs of hundreds of company products and functions on an ongoing basis

General Wholesale Beer, Co., Atlanta, GA January 2008- March 2008

Transportation Operator

Marketed and distributed brand named spirit beverages to vendors with the aid of company issued transportation vehicles

Interacted frequently with a diverse group of patrons, establishing relationships in order to provide quality customer service

Mapped numerous transportation routes through unfamiliar terrain, establishing concrete directions for company operators

Logged complete records of cargo data on a consistent basis to prevent any discrepancies between product movement

Century Systems, Inc., Atlanta, GA March 2003- July 2007

Plant Manager/Batcher/Product Specialist

Oversaw the manufacturing and shipment of sold liquid nutraceuticals according to strict OHSA, FDA, and GMP guidelines

Recommended product simplification and standardization in order to strategically eliminate unprofitable items from sales line

Continuously engaged in direct face to face contact with existing and prospecti ve clientele for the advancement of business

Supervised a staff of three or more employees on a daily basis while promoting team work and an efficient work environment

Federal Express Corp., Atlanta, GA March 1989- June 2002

Courier

Distributed large shipments of products intended for major businesses and corporations, resulting in a damage free process

Ensured the attainment of courier sales and efficiency goals on a constant basis, meeting all requirements in a timely manner

Served as a member of the Special Packaging Unit whose tasks included evaluating defective and problem-laced packaging

Verified and validated all cargo information prior to shipping in order to ensure the authenticity of the packaged items

City of Atlanta Fire Rescue Department, Atlanta, GA December 1977-March 1989

Firefighter/EMT

Served as First Responder for the support of civil rescue and catastrophic event operations across the City of Atlanta

Strategically assigned resources to facilitate numerous rescue operations while contributing to the extinguishment of threats

Trained and properly certified in CPR, AED, and First Aid for the appropriate use on patrons in life and death situations

Interacted with the community for the purposes of educating the public on fire prevention and proper safety procedures

FUNDAMENTAL CRAFT AND EXPERTISE

Personnel Supervision, Inventory Control, Distribution, Human Resource s, Product Processing, Interpersonal Communication,

Product Manufacturing, Equipment Operations, Time Management, Customer and Personal Service, Safety Procedures, Cooperation

EDUCATION

Morris Brown College, Atlanta, GA Spring 1977

Bachelor of Science Degree

References Available Upon Request

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