Customer Service Electrical

M ichael Gesualdo

**** ********* *****

Severn MD, 21144

Cell: 410-***-****

E-mail: *******@*****.***-****.***

O BJECT IVE

To obtain a highly technical position in which I can use my skills and knowledge to

develop and implement new processes and troubleshoot electrical and electronic

equipment.

PROFESSIONAL SUM MARY

M otivated problem-solver with over 3 years’ experience in a fast-paced electronic/electrical environment,

t roubleshooting and repai r i ng electrica lly and electronic faulted equipment, assuring safety and qual ity

compli ance, developing solutions and implementing plans of action to accomplish company goals

K nowledge and Abilities: Conversant of PLC’s, microprocessors, digital and solid state devices, electrical

communications, networking and C+ programming, AutoCad, vast knowledge of electrical/electronic

systems and components, interprets schematics and drawings to build or troubleshoot electronic circuits,

t roubleshoot computers and l aptops, able to lea rn and explain procedures in a productive manner, works

safe and proficient in a stressful environment, understands the importance of safety and qual ity

p ractices, follows orders and interacts well with coworkers, pays attention to details and wil l ing to t ry

new procedures and improve on tasks assigned.

O ra l and Written Communications: P resents safety and qual ity contacts to personnel, develops job safety

a nalysis to be implemented, provide counseling for personnel assigned under my supervision, delegates

work to be performed, implements proper procedures to resume operations after catastrophic events,

holds weekly meetings and organizes fundra ising and cha rity events for honor society.

Leadership: S upervises front desk representatives in stressful environments. Ability to make sound

j udgment calls when emergency events occur. Endures great responsibil ities and handles complex

situations in a professional manner. Consistently seeks out new opportunities to improve processes. Sets

h igh standa rds for self and subordinates and ensures compli ance with professional standa rds.

Education I TT-Technical I nstitute- H anover, MD

Associates of Applied Sciences

Electrical Engineering Technology

Anticipated Graduation: May 2014

GPA: 3.82

Awards Highest Academic Honors, Perfect Attendance

Organizations Treasurer- National Technical Honors Society 09/2013 to Present

WORK EXPER IENCE

F ront Desk Supervisor 08/2013 to

P resent

Candlewood Suites Genera l M anager: F r ancis

O rt iz

H a nover, M D Telephone: 443-939-

8132

(Pa rt T ime)

Experience and Responsibilities:

Supervised front desk personnel to promote the best customer service as well of maintain the goals and

accomplishments required by the company

Provided top line customer service for guests that front desk personnel could not maintain

Kept track of all inventory in the cupboard

Route all credit cards given by third parties

Maintain proper organization in office

Fluent with Microsoft Office such as Word, Excel, Visio, and Power Point

Maintenance Technician 08/2013 to

P resent

Candlewood Suites General M anager:

F r ancis Ortiz

H a nover, M D Telephone: 443-***-****

Experience and Responsibilities:

• Maintain a clean environment

• Renovate kitchens and bathrooms

• Troubleshoot mechanical and electrical faulted equipment to decrease delay time

• Swap electrical circuits from door panels

L aborer/ Installer 01/2011 to 10/2011, 03/2014 to

P resent

PC Flooring, LLC. O wner: Eugene Khlor

Glen Burnie, M D Telephone: 443-883-

5268

(Ful l T ime)

Experience and Responsibilities:

Installed raised access concrete floor panels

Spread bases and heads around area and perimeter

Glue bases to concrete floor

Use of a laser, tape measure, hammer, and screw gun

Cut panels and stringer with a band saw

Install v grommets into panels

Install carpet and cut perimeters

Contact this candidate