Customer Service Manager

Harry Session

*** ***** ****** ****, *******, SC 29510

**************@*****.*** Cell: 843-***-****

Objective:

Highly analytical individual pursuing a challenging career in finance to

effectively utilize knowledge and skills honed from work experience and

academic degree.

Education:

Francis Marion University, Florence South Carolina

Bachelor of Business Administration in Finance - AACSB accredited, May 2014

Experience:

Customer Service Agent, Sykes Enterprises February 2014- Current

Maintain proficiency in programs, products and platforms assigned.

Maintain pertinent paperwork and records through data entry.

Communicate with coworkers to research problem and find solution.

Test software and hardware to evaluate ease of use and whether product will

aid user in performing work.

Communicate with team manager, team members and other teams regarding

problems, solutions and trends.

Responsible for meeting established individual and team performance

targets, which include customer service, productivity and quality

standards.

Admissions Counselor, Francis Marion University Admissions Office September

2008- October 2009

Strategically generated budgets for admissions related events

Handled payroll

Recruited and counseled prospective students for the University

Coordinated and contributed to the success of various student programs

designed to recruit prospective applicants to the University

Maintained archives and managed material

Organizations:

Alpha Phi Alpha Fraternity Incorporated: Historian

Delta Sigma Pi Professional Business Fraternity: Chancellor, Faculty and

Student Relations

Francis Marion University Diplomats: Member

Skills:

Motivated self-starter and cooperative team player

Knowledge of major operating systems like Microsoft Excel, Word,

PowerPoint, Access and the internet

Critical thinker, decision-maker and problem solving

Excel in deadline driven environment with a drive to exceed expectations

Conflict resolution

Adaptability

Excellent communication, organizational and follow-up skills

Leadership skills

Volunteer Work:

March of Dimes

Boys and Girls Club

Habitat for Humanity

Harvest Hope Food Bank

Adopt-a-Highway

Heart Walk American Heart Association

Alpha Battalion: Mentor students and award scholarships

References:

Dr. Barry O'brien

Francis Marion University

Dean of School of Business

Work: 843-***-****

Email: *******@*******.***

Dr. Ronald E. Miller

Francis Marion University

Director of Career Development

Work: 843-***-****

Email: *******@*******.***

Crystal B. Alvarez

Hendrick Honda

Accounting Department

Cell: 843-***-****

Email: *******.*******@************.***

Contact this candidate