Customer Service High School

Adrian Armstrong

Customer Service Specialist

San Antonio, TX

******************@*****.*** - 210-***-****

Experienced working in fast-paced environments demanding strong organizational and interpersonal skills.

Detail-orientated, resourceful in completing projects, and able to multitask effectively.

WORK EXPERIENCE

Customer Service Specialist

Sierra Motors Inc. & Sierra Acceptance Company - June 2011 to February 2014

Jun 11 - Feb 14

An auto dealer with a related finance company with over $17 million in auto loan receivables.

Customer Service Specialist

Responsible for all areas of Customer Service.

• Greeted all customers and handled all customer inquiries.

• Answered multi-line telephone system and passed on calls on necessary.

• Made outbound calls to debtors in relation to their past due obligation.

• Assisted customers with payment arrangements.

• Responsible for cash handling process and procedures.

• Responsible for security system (entering and deleting personnel and working with vendor).

• Worked with Customer Service Manager to ensure that staff were prepared daily with reports critical to daily

operations.

• Point of contact for all service issues regarding printers and faxes companywide (handled over 7 printers).

• Worked in the accounting department handling A/R & A/P duties.

• Handled all issues regarding building maintenance.

• Responsible for IT support (assisted in the movement and setup of IT systems).

Sales Associate

DSW Shoes - San Antonio, TX - 2010 to 2011

Nordstrom - 2008 to 2010

EDUCATION

Tom C. Clark High School

2001

Kinesiology

Northwest Vista College

Contact this candidate