Customer Service Manager

TANYSHIA DAVIS

**** *. *******, *******, ** ***** • Cell: 773-***-**** • *********@*****.***

Professional Summary Motivated customer service specialist with over [20] years retail experience in a fast-paced, team-based environment. Work History Cashier, 08/2012 to 07/2013 Leamington Foods – Chicago, IL

Answered product questions with up-to-date knowledge of sales and store promotions. Politely assisted customers in person and via telephone. Greeted customers entering the store to ascertain what each customer wanted or needed. Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Customer Service Manager, 08/2011 to 12/2011 Walmart – Chicago, IL

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Scan Coordinator/Supervisor, 08/2010 to 08/2011 Leamington Foods – Chicago, IL

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Served as the main liaison between customers, management and sales team. Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number. Earned management trust by serving as key holder, responsibly opening and closing store.

Senior Customer Service Representative, 01/2007 to 07/2009 Mercola.com – Hoffman Estates, IL

Answered an average of [100] calls per day by addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Education High School Diploma: 1993 Crane Technical High School - Chicago, IL