Customer Service Manager

Jamaal Mutrie

Cell- 404-***-****

********@*****.***

Actuarial Consultants Inc Jan 2011-Oct 2013

Operations Manager

Manage the Helpdesk -Coordinate with contracted IT support to ensure that network, telephones and voicemail systems are properly maintained.

Provide high quality administrative support to clients

Supervise 3 employees and all daily activities around the operation of the company

Train and supervise interns on daily operations

Train all new employees on company systems and equipment.

Prepare conference room and media devices for daily events

Respond to and resolve all system and equipment related issues.

Perform general clerical duties; scanning, copying faxing and internal mail preparation and delivery.

Support internal clients by preparing trust reconciliations and client distributions.

Adecco Employment Services Jan 2010-Jan 2011

CSR/ Admin Assistant

(Rhyme University)

Answered high volume of calls and processed phone orders

Provided excellent customer service and ensured client satisfaction

Performed daily clerical duties

Greet customers and accept payments for will call orders

Imprinting of diplomas and certificates

Rock Solid Church San Pedro, CA Aug 2010-Nov 2012

Media Director (Part-time)

Manage, prepare and maintain all media equipment (computers, video cameras, soundboard, translation devices and projectors) for all church services and events.

Perform minor repairs on media equipment and coordinate major repairs with local vendors.

Maintain and upgrade all software (i.e. virus protection, internet security, etc.) on all church campus workstations and media devices.

Communicate church leaders’ vision for the media department to all team members.

Coordinate schedules of all media ministry worker

Ensure all personnel and equipment is ready to perform their respective duties and functions for weekly services.

Create/edit video loops and commercials to market various campaigns utilizing Media Shout, Sony Vegas and other editing programs.

Upload documents and other important ministry information to Google documents.

Upload weekly sermons and notes to church website.

USF Dialysis Center Tampa, FL Jul 2007-Feb 2009

Admin Assistant

Setup up and maintain small network (25 employees) to perform file/printer sharing and multiple-user computer access.

Co-created billing software used to bill clients and patients.

Responsible for new employee log-ins, passwords and regulated permissions for computer systems and all clinic software.

Issued and programmed building access card and codes for all employees.

Trained and educated all new employees on building access and alarm protocols.

Trained employees how to utilize phone system and special functions. (voicemail access passwords, transfer calls, etc.)

EDUCATION

2009-2012 Kaplan University

M.S. in Education

1999-2003 Georgia State University Atlanta, GA

B.A. Spanish with a concentration in literature

1997-1999 Cal Polytechnic State University San Luis Obispo, CA

2- Year study in Computer Science

Participated as a scholarship track and field athlete

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