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High School Customer Service

Location:
Lancaster, CA
Posted:
May 31, 2014

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Resume:

ALEJANDRA E. MONTESDEOCA

acedqn@r.postjobfree.com 1518 E. AVE J-12 LANCASTER,CA 93535 661-***-****

Career Backround Summary

Ambitious Pharmacy Technician/ Inventory Specialist, with just over 7 years of experience

working for two of the country’s largest retail pharmacy corporations in the pharmaceutical

industry, is currently seeking an experienced level position that would benefit from skills, and

talent possessed, resulting in becoming a significant an asset to that particular organization or

company. Striving to obtain a position which I may find intellectually stimulating in hopes of

gaining knowledge of new concepts and strategies pertaining to the pharmaceutical field that

would enhance my skill level to become a better technician.

Education

PENN FOSTER CAREER COLLEGE LANCASTER, CA

Pharmacy Technician Program, Jan 2007

v Successfully met state qualifications including full back ground check in 2008 for issuance

of legal License to practice as a Pharmacy Technician in the State of California.

v Constant license status of active in good standing without default since date of issuance

v Completed course with 4.0 GPA

SOUTHERN CA INDEPENDANT EDUCATIONAL STUDIES HIGH SCHOOL

LANCASTER, CA

High School Diploma, Jan 2006

v GPA 3.8

LITTLEROCK HIGH SCHOOL LITTLEROCK, CA

High School Diploma, Jan

2006

v GPA 3.0

v Junior Year: Successfully passed exam required to enter Highland High School's Law

School Program

v Volunteer Law Student Extern at the Michael D. Antonivich Antelope Valley Superior Court

House -responsible for the filing and retrieval of missing court documents in municipal, small

claims, and civil departments - filed court documents in criminal, traffic, and family law

archives

v Volunteer Music instructor at Palmdale High School in Palmdale, Ca for the mariachi

course school elective held by Mr.Perez

Professional Experience

WALMART PHARMACY PALMDALE,CA

Licensed Pharmacy Technician from May/2012 – Present

v Receive written prescription orders and/or refill requests directly from patient, verify that

information is complete and accurate, for input into pharmacy system

v Establish new and/or maintain patient profiles, including lists of medications consumed on a

normal basis

v Maintain proper storage and security conditions medications according to drug class and

storage requirements.

v Heavy answering of telephones, responding polite and professionally in a time like manner

to patient or physician office personnel

v Dosage calculation and conversions determined as needed to fill prescription. Pre-pack bulk

medications, fill vials, measure liquids, affix Rx and auxiliary labels with caution, according to

each particular facility's Standard Operating Procedures.

v Mix pharmaceutical compounds, according to written prescription order

v Disinfect and maintain cleanliness of equipment and work stations on a daily basis or as

necessary.

v Established interpreter of Pharmacist consultations for Spanish speaking patients

v Assist patients/customers by answering questions, locating items, or referring them to

pharmacist for medication consultations.

v Receive and store incoming prescription drugs and supplies, verify quantities against

invoices, and efficiently check merchandise into pharmacy inventory system.

v Place orders after counting stock bottles, chemicals, and supplies to replenish medication

either running low or out of stock.

v Operate cash registers to accept payment from customers.

v Prepare and process medical insurance claims via internet. Including but not limited to

private insurance companies., employee benefit insurances, Tri-care, government issued

insurances ie; medical plans, straight medical, Medicare Part D, and Part B for medical

supplies.

v Scan all incoming prescriptions, along with scripts for patients with medical and/or

Medicare, to ensure possessions of required characteristics including safety features and

specific documentation required by state laws. ie; triplicate security forms, watermarks, ICD-9

codes, blood glucose testing frequencies

CVS PHARMACY LANCASTER,CALIFORNIA

Inventory Specialist/ Certified Pharmacy Technician April 2008 - May 2012

v Saved company of over $50,000.00 a month after officially promoted as the store's pharmacy

Inventory Specialist in 2010.

v Conducted interviews for potential pharmacy technician ex-terns.

v Trained incoming Pharmacy Technician Ex-terns and Pharmacist Interns using training

technics emphasising the importance of policies and proceedures of state and federal laws.

v Data entry of insurance providers for billing claims, with the proper use of codes throughout

the process to ensure payment from third parties

v Kept pharmacy stock up to date, by ensuring out dates were sent out on time each month and

thoroughly scanning pharmacy shelves daily to replenish any out of stock medications.

v Ensuring plenty of stock off the newest drugs available on the market

v Experienced in processing drugs through Genco, Capital Returns, McKesson, and Bergen

outside pharmaceutical vendors.

v Accept written prescription orders and/or refill requests directly from patient, verify

information is complete and accurate, to input into pharmacy's system for process.

v Establish and/or maintain patient profiles, including lists of medications dispensed to

patients

v Maintain proper storage and security conditions for drugs.

v Heavy answering of telephones, responding polite and professionally in a time like manner

to patient's or provider office representative's regarding prescription questions or requests

v Pre-pack bulk medications, fill vials, and measure liquid dosages, to affix main and

auxiliary labels with caution and accuracy, according to each particular facility's Standard

Operating Procedures.

v Mix pharmaceutical compounds, according to orders.

v Disinfect and maintain cleanliness of equipment and work areas on a daily basis or as

necessary

v Ensure payments from third parties. Pharmacy interpreter of Pharmacist consultations for

Spanish speaking patients.

v Assist patients/customers by answering questions, locating items, and/or referring them to

the pharmacist for medication consultations.

v Receive incoming prescription medications and supplies, verify and compare quantities

against invoice check-in merchandise efficiently into pharmacy inventory system.

v Place orders for supplies either running low or out of stock

v Operate cash registers to accept payment from customers.

v Prepared and processed medical insurance claims via internet as well as TARs (Treatment

Authorization Requests) for rejected claims from medical requiring PA (Prior Authorization)

or simply code- O673 TARs (over the monthly limit codes)

v Including but not limited to private insurance companies., employee benefit insurances, Tri-

care, government issued insurances ie; all medical plans, straight medical, Medicare Part D,

and Part B for medical supplies

v Inspecting incoming controlled prescriptions, along with scripts for patients with medical

and/or Medicare, to ensure possessions of required safety features and specific documentation

required by the state. IE; security form watermarks, ICD-9 codes, blood glucose testing

frequencies

v Conducting proper consumer relations by simple demonstrations of concern and sympathy

for difficult to deal with, patients while maintaining professionally etiquette and calm.

MARIO'S MUSIC STORE LANCASTER,CA

Retail Customer Service Representative

February 2005- August 2006

v Conducted several retail services such as answering phones, merchandise receiving,

stalking, and promoting private music lessons with stores contracted musical instructors

MICHAEL D. ANTONOVICH NORTH DISTRICT ANTELOPE VALLEY SUPERIOR

COURT* LANCASTER, CA

Law Student Extern (Volunteer)

November/2004- June/2005

v Filed official court documents in municipal, civil, and small claims departments

v Helped retrieve lost or misplaced document

Additional Skills

v Proficient in RX2000, RXConnect, and Connexus, pharmacy system programs

v Bilingual; English / Spanish

v Expert Pharmacy Inventory Specialist

v Specialized patient communication and service skills



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