Customer Service Sales

Lucas Richard Bord

**** *. **** ***. ********, AZ 85302

Phone: 602-***-**** Email:*************@*****.***

OBJECTIVE

My objective is to gain full time employment using my experience and knowledge to complete

tasks individually or as a team, ensuring stability and growth within your company, maximizing

debt recovery on past due balances.

PROFESSIONAL EXPERIENCE

PRIMARY FINANCIAL SERVICES, Phoenix, Arizona February 2014 – April 2014

Professional Debt Collector

• Contatced consumers to collect past due balances on purchased G.E. paper.

• Skip traced consumers gaining location information such as place of employment, home

telephone numbers, and relatives.

• Problem solved with consumers to set up best possible arrangements to get them current on

past due balances.

• Input payment info such as post dated checks, debit cards and also instructed consumers on

Western Union and Money Gram payments, always ensuring to post date future payments

whenever possible.

• Maintained a professional attitude ensuring consumers I am there to help them.

NCC BUSINESS SERVICES, Phoenix, Arizona June 2013 – February 2014

Professional Debt Collector

• Collected on Apartment and property leases across the United States.

• Provide first rate problem solving skills to debtors, ensuring payment of past due balance

and customer satisfaction.

• Called delinquent account holders and inform them of pending payments.

• Always pushed to be above and beyond the objective to maintain continuous payments and

post dated checks.

• Scored high on all exams and modules.

• Maintained or exceeded set objectives and goals for adherence and customer service.

Lucas Bord Page Two

PROFESSIONAL EXPERIENCE (Continued)

REVANA, Phoenix, Arizona October 2012 June 2013

Sales Agent / Customer Service Representative for the FedEx Client

• Place outbound calls to existing FedEx clients in an effort to garner additional services and

customer loyalty.

• Always met all sales goals and met daily requirements for calls and other daily goals.

• Always pushed to be above and beyond the objective to complete 105 dials on a daily basis.

• Scored highest in class on exams and training course material.

MAT SHARE, Highland, California February 2008 October 2012

Sales Manager / Print Production Manager

• Created place mats for restaurants which we sold advertising space to local business’.

• Personally responsible for hiring and training sales teams.

• Created sales policies and practices. Defined the sales cycle, created accurate job

descriptions and developed standards for customer relationship management.

• Built lasting relationships with host restaurants to ensure continued placement of mats.

• Created a print production team and set in place safety and efficiency policies to ensure

safe, punctual and efficient print production.

TRAINING AND EXPERIENCE

Latitude Debt Collection Software

•

AS 400 Debt Collection Software

•

Live Vox Dialer System

•

Accurint, Argali, WhitePages.com, 411.com

•

Contact this candidate