Customer Service Sales

GREG MCCAULEY

612-***-**** *******@*****.***

A top-performing Marketing and Promotions professional experienced in generating new sales

opportunities and building relationships with strategic alliances and business partners. Assistant Retail

Sales Manager with a record of superior customer service, and product promotion. Seeking a Sales, or a

Marketing position that utilizes strong organizational, marketing, and customer service skills.

! Patient Care • Marketing & Promotions • Medical Records • Customer Service

Retail Sales • Graphic Arts • Client Relations • Sales Presentations • Team Management

! PROFESSIONAL EXPERIENCE

!

KENNEDY VISION HEALTH CENTER, Plymouth, MN, 2012 – Present

Optometric Technician & Co-Marketing Coordinator

• Serve as the company Co-Marketing Coordinator by supervising social media outreach efforts,

researching coverage and media trends, and improving communication efficiencies within the

company.

• Assist with approximately 5000 eye care patient exams each year by helping patients to prepare

for specific tests designed to measure their eyes, and their visual abilities.

• Maintain patient records, and assist with the technical duties such as crafting, adjusting, and

repairing eyeglasses.

• Administer eye exam tests such as color and depth perception, near and far acuity, visual field,

and macular integrity, to determine the visual capabilities of a patient.

!

CARIBOU COFFEE, Minnetonka, MN, 2011 – 2012

Lead Assistant Store Manager

• Collaborated with the store manager to provide superior customer service, quality products, and a

clean and safe customer environment.

• Market the store’s products to customers visiting the establishment by making suggestions and

upselling, when appropriate.

• Managed a team of 10-12 associates to deliver all aspects of operational excellence.

• Served as a role model in the practice of Caribou Coffee’s policies, practices, and standards.

!

DIRECT MAIL TOOLS, Minneapolis, MN, 2011

Marketing Representative

• Assembled consumer rating reports by compiling, consolidating, formatting, and summarizing

demographic information, and then creating graphs, and presentations.

• Supported sales presentations by assembling quotations, proposals, videos, slideshows,

demonstrations, and product feature booklets.

• Prepared mailers and other brochures by formatting content and graphics using Microsoft

Publisher. Arranged printing and Internet packages including business and residence mailing lists.

!

LEEDE RESEARCH, Plymouth, MN, 2010 – 2011

Market Research Assistant

• Provided superior levels of customer service through marketing products including health

insurance, financial services, CPG, and agricultural and construction products to customers using

email, cold calling, and text messaging.

• Worked with minimal supervision when dealing with company clients and candidates within focus

groups and consumer panels.

!

VARNEY’S BOOKSTORE, Manhattan, KS, 2009 – 2010

Customer Service & Sales Associate

• Ensured high levels of customer satisfaction through bookstore clerical functions.

• Guaranteed that orders were promptly and accurately placed for books that were not in stock in

the bookstore.

• Attractively arranged and maintained book displays on shelves and counters.

• Sold books to customers, made suggestions, and collected payments for sold items.

!

LIBRARY DISCOUNT LIQUOR, Manhattan, KS, 2008 – 2010

Assistant Manager

• Greeted customers and answered questions regarding product content, use and price; observed

customers, checked identification for proof-of-age, and denied service to underage or intoxicated

customers.

• Received payments by cash, check, or credit card, and verified licensed-bar orders. Operated

computerized cash register system to process sales data; closed out cash register and balanced

receipts to sales journal.

• Received and verified shipments; inspected and documented freight damages; determined

stocking needs, coded merchandise, and arranged shelf and floor displays.

• Served as manager during store manager absences. This included opening and closing the store

and maintaining security, balancing daily receipts with daily sales reports, making bank deposits;

reconciling discrepancies, entering merchandise data into the computer system to update files

and generate reports.

• Directed, managed, and trained sales clerks, and performed routine cleaning and maintenance of

store area.

• Recommended product merchandising, inventory levels and new product listings, prepared sales

summary reports.

!

COLD STONE CREAMERY, Manhattan, KS, 2009

Assistant Manager

• Provided enthusiastic, complete, and superior customer service at all times, and accurately

completed cash audits, and created, processed, and secured credit card batches and deposits.

• Delegated and assigned duties and tasks to Crew Members, and trained them on their duties,

gave constructive feedback and led by example.

!

KANSAS STATE UNIVERSITY, COLLEGE OF EDUCATION, Manhattan, KS, 2007 - 2008

Office Assistant

• Greeted and assisted customers, or other college personnel, by phone, in person or through

electronic media. Operated office equipment such as printers, copy machines, and fax machines.

• Provided direct and indirect assistance to academic functions and services, including class

scheduling, student records administration, test administration and scoring, and supporting

counseling/advising services, and general support to programs in all areas of the college.

! EDUCATION & PROFESSIONAL DEVELOPMENT

! Bachelor of Science, Mass Communications/Leadership Studies

Kansas State University, Manhattan, KS

President, Kansas State University Ad Club

Contact this candidate