Customer Service Administrative Assistant

Janice Ortiz

Tel: 210-***-**** Email: *********@*****.***

Objective:

My intent is to find a promising long-term position where I can best represent the experience I have

obtained.

Skills:

Excellent customer service skills

Proficient with Microsoft Office: Word, Excel, and types 40+wpm

Bilingual English and Spanish

Experience:

KCI USA 03/2013 TO CURRENT

Position: Contact Center Specialist 11

• Responding to incoming calls, data entry for product supplies.

• Work orders for product delivery, pick up and service.

• Transfer calls to designated ext.

• Meet departmental performance goals.

• Demonstrate professionalism and cultural competency at all times

MCNA DENTAL 03/2012 to 09/2012

Position: Bilingual Member Service Rep–Contract

• Responding to incoming calls; members, providers, clients and internal department regarding member

eligibility, plan benefits, enrollment and general information.

• Conduct outbound calls to welcome members, respond to voice messages, conduct surveys, etc.

• Assist in the orientation and training of new employees in department procedures, protocols and

administrative tasks

• Identify and report fraud, waste and abuse

• Demonstrate professionalism and cultural competency at all times

• Meet departmental performance goals

• Participate and understand scope of responsibility pertaining to quality improvement plans

KGB USA 11/2011 to 01/2012

Position: Inbound Customer Serv Rep- Landline Repair Rep - Lay Off

• Preform & Document troubleshooting steps and confirm resolution of reported trouble

• Guide the customer through a battery of self-help installation and repair opportunities

• Service activation support for voice service calling features

• Provide affiliated ISP support

Salas Custom Tile & Marble 05/2010 to 11/2011

Position: Administrative Assistant

Education:

St Mary’s Learning Center

GED

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