IT Technician
Resume:
Michael James Muffitt
**** *. *** **** ***., Oak Lawn, IL 60453
*********@*******.***
Career Focus Computer and Network Technician, looking to expand into System Administration
1. Hardware troubleshooting and repair. Soldering, and some low voltage electrical repairs
Computer
on motherboards and other components. Computer builds are a particular passion of
Related mine.
Skills 2. Software troubleshooting involving Windows 95 8.1 and business and personal use
software.
3. Network troubleshooting and repair. Working with VLAN, LAN, and some WAN work
as well. Wireless and wired setups.
4. Mass software imaging over a large network. Windows XP and Vista to 7 migrations.
“From Scratch” imaging, advanced configuration (particular to individual companies)
and initial server set up.
Education
A+ Certification
Oak Lawn Community High School –
Electricity, Electronics, A+ Computer
Repair Classes. Started my own business
upon completion of High School.
Continual Education and further
advancement in the CompTIA hierarchy
of certifications.
Technician and Owner of my own
company. Mohawk Tech from 2004 2013
1/14 Present
Professional
Desktop Support – Insight Direct,
Experience
Hanover Park, IL
1. Troubleshoot networking issues “in house” and resolving them.
2. Troubleshooting hardware issues and resolving them.
3. Perform advanced configurations for certain companies. (i.e. Custom
software list, specific domains, setting and restricting rights)
4. Imaging over 120 200 computers during one shift.
7/13 1/14
QC \ IT Technician Rentex, Bensenville,
IL
1. Perform quality inspection and checks of A/V equipment.
2. Resolve issues involving broken hardware by either repairing it myself
or sending it back to the original vendor.
3. Imaging computers using Ghost, roughly 40 50 a day.
4. Performed more extensive repairs on inoperable desktops and/or
laptops (BIOS Flashing, LCD Replacement, Motherboard
Replacement, various other equipment fixed)
7/13 9/13
Temporary Agent – Paramount, Oak
Park, IL.
1. Data Entry
2. Managing tables of information in Excel, consolidating out of date
lists and numbers.
3. Network troubleshooting and teaching users how to operate Windows
2003 Server in an office environment.
4. Set Group Policy permissions.
5. Answering phones when there was congestion in the office.
7/06 7/13
Front Desk Technician – Replay
Amusement, Chicago Ridge, IL
1. Made electrical and mechanical repairs to several arcade machines
and cabinets.
2. Configured “Linux Boxes” for gameplay and coin op.
3. Handled customer relations in a professional and well mannered way.
Software
Microsoft Office, Altiris Agent, Deployment
Experience
Console, Group Policy Management Console,
Active Directory, Memtest86, UBCD4Win, Ubuntu
Live CD (and accompanied software), CPUID,
VMWare, Remote Desktop, Ghost
References
Christopher Wiederhold Previous Employee– 708-***-****
Alex Zejeski – Aerotek Supervisor – 630-***-****
Jose – Rentex Supervisor – 781-***-****
Chris Perez – Insight Contact – 773-***-****
Contact this candidate