Customer Service Manager
Resume:
TONY JOHN ROBERT MONK
Beaumont, California 92223
Objective: Seeking employment with your company in which I may utilize my skills in the
pest control industry along with my extensive work history in dealing in customer
service.
Abilities: • Over 15 years dealing in customer service
• Excellent verbal communication skills
• Extremely productive in a high volume environment
• Self starter with a positive attitude
• Quick learner
• Able to adapt and work well with other people
Employment:
2013-Present Terminix/Service Master, 639 W. Waterman, San Bernardino, California 92408
Branch 3 – Termite Treater/Insulation Installer: Duties include installing bate
stations, local treats for termites, sub jobs, exclusion work for pests, assist with
treatments for bed bugs, cleaning out and blowing in attic insulation.
2012-2013 Point 2 Point, 14726 Ramona Avenue, Suite 410, Chino, California 91710
Security Guard: Duties include control traffic at the gate. Check all persons
entering gate ensuring they have proper identification. Check in all delivery
trucks entering premises. Contact Chino Police Department to alert of alarms
sounding. Conduct yard walks to ensure safety of all employees’ vehicles.
2010-2013 Allied Barton, 3120 Chicago Avenue, Suite 190, Riverside, California 92506
Security Guard: Duties include patrolling inside and outside of buildings, write
reports on any activities (good or bad), watch security cameras when needed,
assist with clients or guests, help keep order when anything happens, i.e. fire,
unhappy guests, etc.
2010 - 2012 Hyatt Grand Champions & Resort, 44600 Indian Wells Lane, Indian Wells,
California 92210
Bellman: Duties include greeting guests, assisting them with their luggage,
storing of luggage, and meeting other needs for their stay. Deliver newspapers
and clean bell carts. Security: Patrol the grounds and make sure everything is
secure, log in results and /or situations. Log in other officer’s whereabouts and
calls, and write incident reports.
2010 Tasty Food For A Tasty Price (catering), 11274 Runyan Road, Beaumont,
California 92223
Food preparer/manager: Responsible for keeping inventory and light record
keeping; assist in preparing food for service to the public at local public events
and/or catering for parties, etc.
2001 - 2009 Costco, 1099 Hospitality Lane, San Bernardino, California 92408
Merchandiser: Duties included stocking and re-shelving merchandise for
preparing store for opening; preparing displays, models, building new items,
building steel shelving. Meat/Seafood Department: cutting/tenderizing meat,
packaging meat/seafood, inventory, cleaning and sanitizing department. Member
Service Department: responsible for checking in and out members, walk floor to
check for safety hazards, help with loss prevention department. Cashier:
responsible for greeting members, count cash/credit card sales drawer.
1998 - 2001 Lake Arrowhead Resort/Arroyo Seco Food and Beverage, Highway 189, Lake
Arrowhead, California 92352
Supervisor/Manager for Banquet and Houseman Department: Dealt with
customer service and scheduling events, responsible for setting up, breaking down
and designing of rooms (banquet, ballrooms, meeting/conference, etc.), set up and
break down of all audio/visual equipment, responsible for making sure food is
ready and set up properly before events, and supervisor/manager for
approximately 10 employees and responsible for preparing employee schedules.
Education: Took required security guard courses through Top Security Agency.
Graduated from Rim of The World High School in Lake Arrowhead, receiving a
High School Diploma.
Licenses: Department of Pesticide Regulations – Structural Pest Control Board,
Field Representative Branch 3, License Number 49070
Bureau of Security & Investigative Services,
California Guard Card, License Number 1664548
Certificates: Certified in Adult, Child and Infant CPR and Emergency Basic First Aid.
REFERENCES WILL BE MADE UPON REQUEST
Contact this candidate