Network Administrator
Resume:
ARTURO A. HEREDIA
**** *. *****, ******, ** ***** . 847-***-**** . Cell: 847-***-**** . E-
Mail: *******@*****.***
SUMMARY
Bi-lingual Network Administrator with a wide repertoire of technical
qualifications. Emphasis on providing key technology solutions to meet the
changing needs of a dynamic business environment. Recognized for ability to
identify, own, and resolve all facets of technical issues and
instabilities.
AREAS OF EXPERTISE
( Networking ( TCP/IP ( OSI Model
( Cisco Routers/Switches ( Microsoft Servers (
MS Office
( Cisco ASA Firewalls ( Hypervisor ( Web
Architecture
( HTML ( VMWare ( Object Oriented
Design
PROFESSIONAL EXPERIENCE
North American Network Administrator, Leica Microsystems, Buffalo Grove IL,
January 2011 To Present
o Manage and administer North American Asset Inventory for both PC devices
and telecommunication devices.
o Lead, manage, and implement specific tactical Infrastructure projects for
7 North American sites.
o Administer critical devices in North America Network such as routers,
switches, firewalls, servers, wireless controllers, access points, phone
voip systems, and SAN storage.
o Maintain weekly and monthly backup process for critical organizational
files and services.
o Resolve end user community's submitted Help Desk tickets within expected
delivery/resolution time matrix.
Network Consultant, Cardiomedix, Evanston IL, December 2013 To Present
o Architected new network infrastructure to increase network security,
improve system performances, and provide network continuity
o Expanded Virtual infrastructure by implementing corporate Microsoft Hyper-
V server.
o Scripted backup jobs for core database application and implemented new
Veeam server for virtual machine backup jobs
o Implemented Windows Server 2012 failover cluster for core web application
o Developed new Storage Area Network by utilizing existing NAS storage
device.
IT Support Specialist, Leica Microsystems, Bannockburn IL, November 2007 To
January 2011
o Support network setup and account management for over 400 company
employees.
o Helped implement new Cisco Voice over IP phone system solution for main
corporate office and satellite warehouse.
o Implemented new network backbone and wireless configuration for remote
office in Exton, PA.
o Provide customer service to user-based community on a daily basis ranging
in computer, phone, and software related issues.
o Work closely with colleges and co-workers to provide quick resolutions to
business processes and corporate funded projects.
Systems Administrator, The Advanced Group, Northbrook, IL, May 2003 To
October 2007
o Spearheaded the creation, implementation, and management of the first
internal company help desk system which increased network security,
reliability, and performance.
o Increased IT productivity by 70% through help desk establishment which
allowed for rapid response to requests for technical assistance from
users experiencing problems with hardware, software, networking, and
other computer-related, Web, and telecom technologies.
o Supported network setup and account management for over 180 company
employees.
o Successfully managed network installation for employees across 5
satellite offices.
o Streamlined response to over 250 help desk tickets/day to provide prompt
and accurate support to users.
o Coordinated the installation and upgrade of 150+ PCs, printers, routers,
and servers as well as instructing users on use of all network elements.
o Managed internal and external web development projects.
o Directed the home set-up of wireless configuration with company network
for employees 3-4 times a month.
o Worked closely with Microsoft applications (RIS; Exchange; SMS; Office)
and Macromedia tools.
o Honed interpersonal communication skills through extensive daily customer
service experience as well as through collaboration with co-workers.
Management Staffing Specialist, The Advanced Group, Northbrook, IL, Oct.
2002 To May 2003
o Processed billing, reporting, and invoices for 80+ employees/wk for 2
large healthcare institutions.
o Prepared bi-weekly comparison reports for upper management using
Microsoft Access.
o Developed and managed company databases to provide easy access and
analysis of data with viable reporting tools.
o Provided rapid response to query report requests.
o Internally audited databases to ensure functionality and accuracy of
query reports.
o Enhanced knowledge of SQL language, PeopleSoft, and Tempworks legacy
systems through daily use and exposure.
Systems Intern, Sears, Roebuck and Co., Hoffman Estates, IL, May 2001 To
Aug 2001
o Maintained programs in mainframe environment.
o Created new testing environments for Receipts by Type Project.
o Recovered and analyzed 60+ archived transaction files.
o Compiled punctual and precise assessment reports.
o Troubleshot problems with user interfaces.
o Updated database tables using SQL language.
o Worked with JCL programming language and Microsoft NT.
EDUCATION
o Bachelor of Science in Applied Computer Science with an emphasis in
Computer Information Systems, Minor in Psychology, Illinois State
University, Normal, IL
o Master of Science in Information Technology, Florida Institute of
Technology, Melbourne, FL
ACTIVITIES
o Chapter President, Sigma Lambda Beta Fraternity, Inc.
o Co-Founder, Closing the Gap-All-Greek Cultural Celebration
o Co-Founder, Illinois State University Latino and Greek Month
o Member, Association of Latin American Students
o Volunteer, Habitat for Humanity
o Volunteer, Boys & Girls Club
o Volunteer, Salvation Army
REFERENCES
o Available upon request
Contact this candidate