Customer Service Manager

Nakeya Steele

Detroit, MI

************@*****.*** - 313-***-****

WORK EXPERIENCE

Shift Manager

Checker Rally's - Redford, MI - January 2012 to March 2014

Open and close the store as required. Perform all safety and security rules, i.e., alarms, two-person rule, as

required to open and close the store

Follows and direct others to follow store policies and procedures for operational flow at each station.

Evaluate staffing and food levels to ensure proper financial accountability during each shift.

Assist in store roistering and maximizes labor by adjusting staffing to meet ideal staffing hours.

Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and

cash drops. Conduct inventories and process orders as required.

Follow inventory stocking and recording guidelines.

Assist store manager with accounting and banking responsibilities.

Train and on-board new Team Members on both front- and back-of-house procedures.

Lead and manage shifts while acting as manager-in-charge of store.

Lead the team to as the ambassador for our products and brand.

Participate in the interviewing and hiring process for new Team Members.

Partner with General Manager to coach, counsel and direct Team Members.

Responsible for the overall shift operations, sales performance and execution of brand excellence in a store.

Sales Representative

Portraits USA - Detroit, MI - April 2012 to August 2012

Responsible for customer service and sale of high end menswear

• Sell on a daily basis

• Use call lists to bring in new customers as well as existing customers

• Given a first 2 Month Customer Increase

• Office and/or home visits for clothing consultations when needed or requested by customer

• Maintaining store appearance on a daily basis

Skills Used:

Management Skills

Communication Skills

Listens attentively, openly expresses ideas, negotiates/resolves differences, provides feedback, and provides

well thought out solutions.

Interpersonal Skills

Works well with others, sensitive, supportive, motivates others, shares credit, counsels, cooperates, delegates

effectively, and self-confident

Management Skills

Leads group, teaches/trains/instructs, counsels/coaches, manages conflict, delegates responsibility, makes

decisions, directs others, implements decisions, enforces policies, takes charge

Crew Member

McDonalds - Detroit, MI - April 2009 to October 2010

Responsibilities

Greet customers on arrival

• Take orders and inform customers of new deals and upsizing option

• Clean and stock customer eating areas and equipment

• Deliver order information to kitchen and ensure order is filled correctly

• Deliver orders to tables

• Transfer supplies and equipment between storage area and work areas

• Assist in the kitchen as substitute when available

• Trace and maintain inventory

Skills Used

Sound communication and customer service skills

• Great aptitude to work in a fast-paced, food service environment

• Profound ability to multitask

• Excellent physical capability to lift heavy items

• Ability to stand for long hours without sitting

EDUCATION

Early ChildHood Development

Wayne County Community College - Detroit, MI

2010 to 2012

Diploma

Detroit City High - Detroit, MI

2009 to 2010

ADDITIONAL INFORMATION

- Over 3 years’ experience working as an effective team member in diverse hospitality environments

- Demonstrated ability to prepare and pack food in conformation to orders

- Friendly nature with an engaging and outgoing personality

- Guest focused approach with the ability to make meaningful interaction

- Hands-on experience in operating equipment including fryers and microwaves

Contact this candidate