Customer Service Representative

Maria Evita C. Bunag

* **** ******* : # ** Kagitingan Street, Muzon, Malabon City,

Philippines

Mobile No. : ( 0922 ) 254-5320

Email Address : *********@*****.***

OBJECTIVE

To secure a job that will maximize my potentials and skills towards

professional and personal development.

1 EDUCATIONAL ATTAINMENT

Collegiate : La Consolacion College - Caloocan

Hotel and Restaurant Management

( 1997 - 2001 )

High School : Immaculate Conception Parochial School

( March 1997 )

1 WORK EXPERIENCES

2 FortBendTickets

3 ( Homebased )

1 September 2013 - March 2014

2

3 VIRTUAL ASSISTANT

Processes ticket orders

make outbound calls to remind customer of the events and verify order

details

took inbound calls for customer queries

handled admin jobs ( documentations, account recordings )

4 GENPACT SERVICES LLC PHILS.

5 One Centris Bldg., Quezon Ave, Q.C.

1 November 2011 - May 14, 2013

2

3 PROCESS ASSOCIATE ( Citimortgage )

Screens mortgage lenders to check their eligibility for refinancing

educates customers about the policy for refinancing

6

7

8 TELETECH SERVICES

9 MOA, Pasay City

1 July 2009 - December 2010

2

3 CUSTOMER SERVICE REPRESENTATIVE ( Telstra )

Activates Australian customers' SIM card,dongle and the Ipads

Process account maintenance and updates

10

11 CONVERGYS CORPORATION

12 CVG1, Ayala Avenue, Makati City

1 March 2006 - January 2009

2

3 CUSTOMER CARE REPRESENTATIVE ( OnStar Customer Care Department )

Pioneered the Customer Care Department of the program ( Makati Site )

Takes escalation calls from other department

Process account maintenance and updates

1 SR. CUSTOMER CARE REPRESENTATIVE ( OnStar Inbound Sales Department )

Offers program products and services / does cross selling

Process account updates and maintenance

Was assigned as the team POC

Monitors team stats on a daily basis

Validates CSAT scoring and process the disputes if there's any

Delegates bulletins to the team

Monitors calls of the team for Quality purposes and disputes

ULTAMA SECURITY AND INVESTIGATION AGENCY

Corazon Bldg., Navotas City

September 2003 - March 2006

OFFICE STAFF / PERSONNEL OFFICER

handles office paper works and documentations

assists in payroll processing

conducts initial screening for Security Guard and Manpower applicants

2 GENERAL DATA

Date of Birth : 15 July 1980

Place of Birth : Malabon City

Age : 33 years old

Civil Status : Married

Citizenship : Filipino

Religion : Roman Catholic

** Character Reference available upon request.

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