Customer Service Data Entry

Bessie Chapman

*** ******** ****** - *** **

Brooklyn, NY 11231

Phone: 347-***-****

E-Mail: ************@*****.***

Professional Summary

Objective: Experienced office professional with over 5 years recent employment as a Secretary and Receptionist. Excellent customer service, clerical, money handling and sales skills. Ability to appease customers with my attention to detail and pleasant demeanor. Time Management Customer Service Cash Reconciliation Telephone Skills Internet Research Problem Solving performed data entry for information pertaining to clients Everest merchant services call center apr 2014 to present Highly organized and detail-oriented [Job Title] with more than [Number] years experience supplying thorough, organized administrative support to [Number] senior executives. [Job Title] who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

Skills

Professional phone etiquette

Excellent communication skills

Articulate and well-spoken

Customer service-oriented

Flexible

Works well under pressure

Pleasant demeanor

Appointment setting

Filing and data archiving

Work History

January 2011 to nov 2013

Alma Driving School Brooklyn, NY

Secretary

Trained new driving instructors on how to prepare daily scheduling.

Scheduled daily lessons and road test appointments.

Located and attached appropriate file to correspondence to be answered by employer.

Filed correspondence and other records.

Answered telephones and gave information to callers and routed calls to appropriate official.

Greeted visitors and routed them for appropriated services.

Sold driving lesson packages to customers calling or coming into the office scheduled lessons and made road test appointments.

Kept personnel records.

Responsible for opening and closing of driving school Responded to written and telephone requests for information pertaining to the driving school.

Maintained files of official corporation records.

Responsible for all clerical and customer service functions.

Successfully processed incoming clients and payment transactions.

Managed office supplies, vendors, organization and upkeep.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Maintained a clean reception area, including lounge and associated areas.

January 2000 to January 2009

US Auto School Brooklyn, NY

Secretary

Scheduled appointments and provided information to callers.

Promoted company services and sold company products.

Arranged and coordinated daily scheduling for driving lessons and road test appointments.

Read and routed incoming mail.

Located and attached appropriate file to correspondence to be answered by employer.

Filed correspondence and other records.

Greeted visitors, ascertained nature of business.

Sold driving lesson packages to customers via phone or in person.

Responsible for opening and closing of driving school Responded to written and telephone requests for information pertaining to the driving school.

Prepared outgoing mail.

performed data entry for all information pertaining to students.

March 2014 to May 2014

national merchant services 2020 mcdonald ave brooklyn, ny

call center representative

cold calling informing customers of less expensive credit card processing fees

Education

johyn jay high school Brooklyn, NY

GED

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