Customer Service Sales

Robert Smith

**** ********** ** *******, ** ***** Phone: 214-***-**** email: ************@*****.***

Objective

To utilize my creative soul with the ability to think outside the box to obtain full-time employment in the graphic design industry.

Software Expertise

• Photoshop CC

• Dreamweaver

• Microsoft Office

• Illustrator CC

• Joomla

• Adobe Creative Cloud

• InDesign CC

• Adobe Acrobat

Professional Experience

Yellow Cab Dallas

Contract DART Driver7/2013 – present

Practice proper driving techniques while meeting all deadlines for client pickups and drop offs

Utilize strong interpersonal and communication skills to serve clients; commended 6 times for above average customer service

Receive payments from clients and return proper change

Associa

Website Content / Appreciation Program Administrator5/2007 – 7/2013

Managed reward program for company employees and maintained tracking records of rewards given and merchandise purchased through rewards system

Provided high level of customer service and ensured any customer issues were quickly resolved; received recognition 5 times for customer service

Maintained consistent look and feel throughout all web properties

Created, developed and maintained content for organization’s web presence

Big Lots, Dallas, TX

Assistant Store Manager9/2003 – 5/2007

Managed operational and financial resources to achieve set goals

Achieved and maintained high level of customer service and ensured customer issues were quickly and efficiently resolved

Assumed responsibility of total store operation while acting as manager on duty

Ensured the appearance of the store’s interior and exterior were maintained to standards including merchandise presentation and recovery

Allied Security, Dallas, TX

Shift Supervisor1/2001 – 9/2003

Interacted with a variety of persons including clients, public safety officials, employees and the public

Provided continual training for security officers

Ensured post procedures for security personnel were up-to-date and current

Maintained security standards for alarm monitoring and access control systems

Minyard Food Stores, Dallas, TX

Assistant Store Manager3/1999 – 1/2001

Managed overall operation of retail grocery store during absence of Store Manager, including store performance, control of cash, and customer service

Monitored display accuracy and appearance to implement promotions; ensured products were properly displayed and ordered to maintain in-stock conditions

Prioritized, planned, and coordinated work activities, and managed time and resources so that work objectives were met

Scheduled and monitored labor to be consistent with store sales and productivity guidelines and wage budgets; created action plan to address cost control issues

Walmart, Mesquite, TX

Frozen Food Manager3/1997 – 3/1999

Handled all inventory from frozen food stock and freezers through ordering merchandise and stocking aisles

Maintained price integrity along with operational procedures to ensure company standards were met

Implemented company merchandising programs of the frozen food department to help with sales increases; maintained highest frozen food sales in the district

Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints

Albertson’s, Mesquite, TX

Dairy Department Manager11/1996 – 3/1997

Ordered merchandise and supplies and ensured product was properly displayed with correct price integrity

Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints

Assigned other dairy department employees to specific duties

Planned daily operations, monitored and rotated stock following company procedures and profitability guidelines

Education

Westwood College of TechnologyDallas, TX

Associates of Applied Science in Graphic Design and MultimediaMay, 2005

GPA: 4.0

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