Manager Project

ANGELLA THOMAS, MBA

Sauk Village, IL

773-***-**** *********@*****.***

CAREER OBJECTIVE

Seeking to obtain a challenging and rewarding full-time Management/Junior Network Position working with

Servers/Routers, etc.

IT PROFESSIONAL

Dedicated, results-oriented IT professional experience in diverse industries. Adept team player and manager with

excellent communication skills. Diverse expertise in network administration, troubleshooting and resolving issues

involving software and hardware.

Relevant skills include:

Information Technology IT Security Network Management Telecommunications

Disaster Support IT Analysis Staff Training & Motivation

MS Active Directory Hardware & Software Network Security Network Administration

EXECUTIVE PROFESSIONAL EXPERIENCE

FEMA – FEDERAL EMERGENCY MANAGEMENT AGENCY November 2005 - Present

IT Specialist, Chicago, IL.

Perform network manager function for daily in-house operations and for deployed disaster support. Establish

circuits to remote users in support of wide area networks. Prov ide network gateways for user with the issuance

of passwords. Provide gateways verifying while implementing network security, appropriate management of

passwords and other related security measures to prevent unauthorized access to and protection of sensit ive

and critical information. Managed team of 15. Professionals as Communication Unit Leader on deployments.

•Manage large size IT projects that address the needs of FEMA this include gathering, planning, budgeting,

scheduling, developing, testing, implementing, and debriefing upper level officials.

•Ensure the security aspects of both data and systems.

•Work involves serving as a technical expert and advisor, IT, system administration, network services, and

solve user situations and problems. Work includes planning, coordinating, and conducting/directing in-depth

studies and analysis of user problems, trends, and needs; Work also includes developing strategies and plans

to satisfy those needs.

•Oversee the design, implementation, and operation s and management of Local Area Networks. Interface with

all levels of user community, both military and civilian. Investigate factors such as amount of storage space

consumed, access time statistics, frequencies of reads and writes, and unusual probl ems encountered.

Determines and evaluates alternatives, implements those that require limited expenditures of staff hours and

makes recommendations to supervisor on those involving major efforts. Develops, writes, and maintains

programs for local enhancements to meet the unique needs

•Performs configuration management assignments to formally document and control the functional and

physical characteristics of a system, network, or product during its life cycle. Prepares system documentation

in accordance with, agency, major command, and local standards.

•Provides consultation and instruction to functional area users on database and tile accessing techniques, search

strategies, processing and space utilization efficiencies, database security procedures, backup and program

recovery techniques, including testing techniques.

•Work with contractor staff on the development, installation, system integration and configuration, testing and

acceptance, preventative maintenance and troubleshooting, end user assistance and training, information

security, and system and database administration;

•Implement information technology concepts, principles, and methods including requirements analysis, and

systems life cycle development and configuration management, sufficient to plan and carry out difficult,

complex, parallel assignments.

•Develop principles, methods, and techniques of IT project planning, management, monitoring, and evaluation

while performing duties that involve a wide range of IT initiatives and management activities that extend or

apply to major components or to a larger organization.

•Plan and execute projects including capital planning, investment control, workforce planning, policy and

standards development, resource management, knowledge management, architecture and infrastructure

planning.

•Assists in performing network manager functions for daily in -house operations and for deployed disaster

support. Establishes circuits to remote users in support of wide area networks . Assists with the issuance of

passwords. Assists in providing network security, appropriate management of passwords and other related

security measures to prevent unauthorized access to and protection of sensitive and critical information.

•Configure and install of network hardware/software, premise wiring, and maintaining of connectivity.

•Assists in the deployment, placement, set-up, configuration, operation and tear down of computer network

equipment and systems.

FEMA – FEDERAL EMERGENCY MANA GEMENT AGENCY October 2005 - May 2008

IT Specialist –MERS, Thomasville, GA

Provided mobile telecommunications, operations, logistical and information processing support to personnel on

emergency and disaster field operations. Analyzed and verified performance of network hardware and

software. Researched and recommended hardware and software upgrade s. Installed and tested system

hardware to enhance reliability.

Support decision makers Senators, Governors, etc. while providing secure networking as first responder

to disaster sites (States)..

Deployed with the Mobile Emergency Response Support Detachment to support Mobile Emergency

Operations Vehicles Joint Field Office and Disaster Response Center.

Managed network including passwords, security and other precautions to protect sensitive information

Deploy with Mobile Emergency Response Support (MERS) Detachment support Mobile Emergency

Operations Vehicle (MEOV), Joint Field Office (JFO) and Disaster Response Center (DRC).

Provide mobile telecommunications, operations, logistical, and information processing support to Federal

response personnel at special events and emergency/disaster field operations.

Provide intermediate management in operations while developing strategic secure path.

Serve as a senior technical specialist for desktop software and hardware support. Monitor, analyze and

investigate network/application performance. Lead/coordinate the work of subordinate technicians.

Perform advance technical/troubleshooting work for desktop software and hardware.

Analyzes/verify/perform, operation and accuracy of computer network hardware and softwar e.

Research/analyze/recommend network hardware and software upgrade. Install and test system

hardware/software upgrades to enhance reliability and efficiency on the network systems.

Perform network manager functions for daily in-house operation.

CITY OF CHICAGO March 2002 - November 2005

Principal Operational Research Analyst –Public Health, Chicago, IL

Under direction supervise technical staff or function as the primary technical resource.

Develops detailed plans to identify, acquire, review, analyze and evaluate data on the Acquisition

Corps/workforce on a continuous basis. Ensures that certification procedures and requirements or

changes to corps membership requirements are incorporated into existing ACCESS queries. Uses

Microsoft Office to manage the entire acquisition database. Uses ACCESS to program, change, or use

existing queries to update the certification and corps membership status of officers and civilians.

Serves as lead systems analyst for complex IT projects related to the various phases of intense project

Establish formats to identify system problems, concerns and issues; modifies s ystems to accommodate.

Design and implement systems related to HIV/AIDS, STD, TB, or other communicable diseases that

include detailed plans to identify, acquire, review, analyze and evaluate data on the Acquisition

Corps/workforce on a continuous basis. Ensures that certification procedures and requirements or

changes to corps membership requirements are incorporated into existing ACCESS queries.

ANGELLA THOMAS, MBA – PAGE TWO 773. 837.8837 *********@*****.***

Uses Microsoft Office to manage the entire acquisition database. Uses ACCESS to program, change, or

use existing queries to update the certification and corps membership status of officers and civilians.

Evaluate data hardware/software with regard to cost effectiveness and operating performance.

Ensures the integrity of database entries, Performs biweekly and monthly (or as required) database

runs/queries to generate reports for branch staff.

LUCENT TECHNOLOGIES January1997 - May 2001

Network Manager – Network Wireless Systems, Naperville, IL

Create lab-planning schedule; provide recommendations regarding new systems requirements, present resources and

equipment necessary to meet changing environment, including all lab -growth, configuration, equipment and space.

Purchase equipment/software for Developers and End Users.

Managerial lead includes Budgeting, Scheduling, Recruiting and Employee Management.

Project Manager for XWD WIRELESS NETWORK (802.11) VOIP, ARCHITECTURE GROUP System Manage

50+ nodes on a multi-server network platform, including 2 sister groups. Maintain analyze/resolve system

performance problem with Windows NT Network. Upgrading to Windows 2000. Maintain network infrastructure

including dedicated T-1 line for TCP/IP Internet connectivity. Install WaveLAN wireless equipment in labs,

Administer LAN drops for entire network. Relocate labs/users, built 7 labs.

Managed team, establish objectives, foster team spirit necessary to achieve success. Lead and influence technical

and managerial levels in innovative direction.

Directed Client/Server product support, Network connectivity/communications protocols monitored all Servers.

Managed load build of developers’ software, configure and manage load sequence.

Repair and maintenance of per sonal computers & printers, Laptop Administration.

System Administration of the WaveACCESS-Naperville network: Install new software packages and updates on the

servers as needed, maintain weekly full and daily incremental backups of all critical server da ta, add and maintain

user accounts on servers and in MS Exchange, perform preventive maintenance on servers including archiving and

deleting old files and adding system hardware, and resolving problems.

Support, install, and maintain Windows 2000, Windows NT Local and Wide Area Network Operating Systems.

FEDERAL EMERGENCY MANAGEMENT AGENCY, Pasadena, CA January1992-August 1996

Network Administrator

Implemented and managed of Novell networks.

Managed staff of 27 Network Personnel.

Provided computer support to process damage claims at 12 geographical sites.

Management of LAN and WAN PC.

Knowledge of Ethernet, RJ45, level 3 & 5 cables, routers, hubs, and network cards.

Strong communication and teamwork skills, flue nt in hardware, software.

Trouble shooting of LAN/WAN systems and Novell network.

Internet Administrator, TCP/IP addressing.

Experienced in hardware/software, level 5 cable using RJ45; Macintosh and PC. Novell v3.12, exposure to

Ethernet Switches / Routers (Cisco), DSU’s (Verilink), Hubs (Networth).

Led Deployment Team Priority Project: Implemented operating system, network configuration, and

application software of 400 systems spread across 27 sites. In addition, administered 90 laptop computers,

configured to logon to network with PCMCIA card.

IDB COMMUNICATIONS, INC., Los Angeles, CA September 1992 -November 1993

Network Satellite Operator

Trouble shoot daily NHL, NBA, and MLB events.

Routed International and domestic satellite system; connected broadcasting companies for satellite transmission.

Acted as Client Liaison.

Utilized E-mail computer base.

ANGELLA THOMAS, MBA – PAGE THREE 773. 837.8837 *********@*****.***

NATIONAL BROADCASTING COMPANY March 1980 - December 1990

Director Technical Operations (WMAQ-TV) NABET, Chicago, IL

Directed live coverage of national disasters/breaking news stories.

Directed 11 technical staff members in switching between studios, remote and network programming moment to

moment.

Coordinated the integration of all national and local commercials.

Directed in-studio announcer and on-air graphics.

Maintained daily sales log and FCC program log.

Responsible for overall timing of daily programming schedule by placements of shows, promos, ads and public

service announcements.

Coordinated satellite and master control operations.

Video Operator and E.J. Editor, (1981–1982)

Edited news.

Responsible for on-air playback, recording of commercials, programming and news.

Sales Coordinator, (1980–1981)

Developed computer system.

Executive Assistant to Sales Account Executives and Vice President.

April 1989 – June 1992

ECLIPSE, INC., Chicago, IL

Owner and Manager of Caribbean - American Restaurant

Operated and managed day-to-day operations.

Created advertising and introduced related products and services.

Perform all: budgeting, payroll, invoicing, quarterly tax & employment filings

Developed menus, adapted recipes, designed dinning facility.

Hired, trained and supervised all staff.

ADDITIONAL EXPERIENCE

U.S. ARMY

Medic

EDUCATION & MORE

CISCO Certificate – November 2012

City Colleges of Chicago

Master of Business Administration – May 1999

OLIVET NAZARENE UNIVERSITY, Kankakee, IL

Bachelor of Arts in Communications – MAY 1988

COLUMBIA COLLEGE, Chicago, IL

Illinois Notary Public –Expires 2013

ANGELLA THOMAS, MBA – PAGE FOUR 773. 837.8837 *********@*****.***

LICENSES / CERTIFICATES:

Directors Guild of America Member 1994

Second Assistant Director

Women in Film

State of Illinois Department of Health Food Service Sanitation License

City of Chicago Department of Health Certified Food Service Mana ger Certificate

SERVE SAFE Certificate from the Educational Foundation of the National Restaurant Association

National Black MBA’s

Illinois Notary Republic

PAWS (Providing Animals With Shelter) – General - Volunteer – Chicago

Adler Planetarium – Learning Lab - Volunteer – Chicago

ANGELLA THOMAS, MBA – PAGE FIVE 773. 837.8837 *********@*****.***

Contact this candidate