Customer Service Data

April Thomas

*** ********** ***

Schenectady, NY 12308

518-***-****

**************@*****.***

Summary: . Work well in a high pressure environment.

. Skilled at encouraging others and developing rapport.

. Proficient in the use of various software packages

including Microsoft Office Suite.

. Excellent communication skills.

Skills:

Customer Service

. Answered customers' questions concerning location, price and use of

merchandise.

. Displayed and demonstrated products using samples and catalog and

emphasized salable features.

. Estimated date of delivery to customers based on knowledge of own

firm's production and delivery schedules.

. Resolved customer complaints and requests for refunds and exchanges.

Clerical

. Compared data entered with source documents, and re-entered data in

verification format on screen to detect errors.

. Compiled, sorted and verified accuracy of data to be entered.

. Recorded name, time of call, nature of business and person called

upon.

. Typed memos, correspondence, reports and other documents.

Counseling/Aide

. Performed community contact work on simpler aspects of programs and

cases.

. Counseled and aided individuals and families requiring assistance of

social service agency.

. Aided clients to mobilize inner capacities and environmental

resources to improve social functioning.

Experience:

Yap/Youth Advocate Worker Schenectady, NY

04/2014 to Present

Wal-Mart/Customer-Service Clerk Schenectady, NY

09/2003 to 12/2013

H&R Block/Receptionist Hempstead, NY

01/2003 to 02/2003

Leadership Training Institute/Youth Development Intern

02/2004 to 06/2004

Katherine Gibbs College Melville, NY AAS Criminal

Justice

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