Sales Customer Service

Qualifications

Over ** solid years in business planning and management. Experienced in

strategic systems, organizing and overseeing projects. Knowledgeable in

product development, and financial management. Team player in maintaining

company policies and procedures. Expertise with new businesses, especially

those with complex technical, logistical and implementation challenge.

Fluent in Spanish and proficient in Microsoft Office applications.

SKILLS

Strategic /Tactical Planning

Team Building/Development

Profit /Loss Accountability

Coaching /Mentoring

Clients Relations/Retention

Outstanding Customer Service

Inventory Control

Market Grow/Exploitation

Meet/Exceed Company Goals

Strategic Sales/Marketing

Budget/ Cost Control

Accounts Receivable/Payable

Relationship Building

Forecasting

Microsoft Office/ Internet

Experience

GENERAL MANAGER - CEVA Logistics

2009-2013

Accountable for the fiscal and operational oversight, leadership and

direction of an international station to provide quality service,

customer satisfaction and operational efficiency that ensures growth,

profitability goals and objectives are met.

Lead, directed and manage station functions to ensure all departments

and station staff execute service agreements at or above the customers

standards.

Generated GR of 12MM per year and grew the company over 40% within a 2

year period.

Reviewed and evaluate station P&L performance and establish short-term

goals to address any budgetary shortfalls.

Ensured that all established international procedures, plans, and

programs for the Company are met.

Collaborated with senior management to develop continuous improvement

methodology in key areas of service profit and growth, drive and

quantify cost optimization while maintaining customer quality and

service.

REGIONAL SALES AND OPERATIONS MANAGER US/LATIN AMERICA - Copa Airlines 1998-2008

Developed strategy for the Cargo Department in the US/Central America/Panama and

Caribbean Region, established new products and services in Sales and Operations.

. Consistently Increased sales at a 5% to 7% Year over Year.

. Successfully implemented alternate routes, which improved our sales

capacity as well as our yield.

. Lead a team of 12 Managers based in Central America / Mexico / US and the

Caribbean.

. Successfully integrated with other crucial departments within the company

such as Operations Business Units as well as Revenue Management.

. Gathered Marketing information in order to make a Business Case for

opening new sales cities.

Education

Santa Maria La Antigua University, Panama City, Republic of Panama. Law and

Political Science degree

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