Customer Service Sales
Resume:
Alexis B. Cook
****.********@*****.***
Mesa, AZ 85204
Objective:
To find a position that will enable me to use my office skills in a
professional setting.
Education:
Mesa High School May 2008 Diploma
DeVry University August 2008 - September 2009
Employment:
Hastings & Hastings, P.C. September 2013 - Current
Work one on one with attorney and client on cases
Type correspondance between firm and providers, clients, insurance
companies, and others.
Handle incoming phone calls from clients and others regarding cases
Request and follow up for information needed to adequetly get settlements
Work with adjusters and clients to come to a fair settlement
Work as a team with other assistants and paralegals in office
Handle multiple files at once
Scheduler up until Dec. 2013
Set up the appointments
Handle supply orders
Handle interoffice shipments
Open and close cases
Create physical file for information to be housed
Copy and send confidential information for attorney, paralegal, and
bookkeeping
Set up claims with insurance
Handle medical records and billings requests
Make files for the managing paralegal/attorney
Receptionist up until Oct. 2013
Handle all incoming calls to entire firm
Work a switchboard to transfers calls where they need to go
Use the firm's database to figure out where calls should go
Take potential clients informstion and transfer to have an appointment set
up
Take in complaints and send to managing attorney
Put new client information from attorney into firm database for files to be
opened
David's Bridal April 2012 - February 2013
Customer Service/Receptionist
Handle all incoming calls to the business within 2-3 rings
Handle multiple lines at once
Take all inquiries both in person and over the phone and handle as quickly
as possible to get the customer satisfied
Hand out all informational business bags filled with catalogues and items
from vendors
Explain credit cards and help sign up applicants
Ring up customers when needed
Greet every incoming customer and fill out questionaire with them
Create profile of customer in computer system for consultants to reference
and update with event information
Call all appointments for the next day to confirm their appointments
Schedule any appointments over the phone or in person
Handle inventory of catalogues and vendor information
Clean all front windows, doors, and counters as well as assist with any
other closing duties
Grab inventory for clients from back stock room
Assist in dying products in back room
Help with consulting when low staffed
Suggest viewing ideas for clients and consultants
Become knowledgeable about each client
Charlotte Russe May 2010 - May 2011
Sales Associate
Denim Specialist and Shoe specialist; manage the sales of both items, make
sure ranked number 1, handle training of sales of these items
Greet customers as they enter and ask questions to learn about them
Answer phones within 3 rings
Handle fittings, pull items for clients while in room, and keep keys on
self at all times
Assist with opening and closing store duties
Clean store; vaccum, dust, windex.
Help organize visuals including mannequins and displays
Stay after hours to set up store for new trends
Answer questions as quickly as possible
Ann Taylor November 2009 - January 2010
(Seasonal) Sales Associate
Greeting all customers as they enter
Handling the cash register
Apply for credit card service for customers once taking their information
Handle fittings, pull items for clients while in room
Assist with opening and closing store duties
Help organize visuals on walls and within windows
Clean up store; vaccum and dust
Excel Pest Control May 2008 - September 2009
Secretary
Answer all calls to the office
Schedule all appointments
Take all client information and enter into computer system
Print out daily schedules with client information
Handle all business inquiries and handle accordingly
Clean office
Skills:
Typing 95wpm
Knowledge in Microsoft Word, Excel, PowerPoint
Customer service experience
Contact this candidate