Customer Service Medical
Resume:
Mercedes Murphy
Prairie Willow Ct
Concord, CA **521
********.********@*****.***
Career Objective:
To secure a position as a Medical Office Administrator
Qualifications:
• •
Compliance with HIPAA and OSHA Medical Manager software /
• MacPractice
Medical filing
•
• Typing proficiency: 35 WPM
Telephone technique and patient
•
scheduling Microsoft Office: Word, Excel, and
• PowerPoint
Insurance billing and coding
•
• Excellent patient service
Report generation
•
• Knowledge of front and back office
Data entry and spreadsheet creation
• Inventory Control
Education:
Heald College, Concord, CA Associate in Applied Science Degree in Medical Office Administration
2014
• Recipient of the Director’s Award for securing a 3.79 GPA
• Member of Phi Theta Kappa (PTK) Honors Society
Work History:
Essential Aesthetics Inc.
Patient Advocate Danville CA
2013- Present
• Conducted consultations with new patients / Informed patients of pre and post instructions
• Responded to customer inquiries and requested and resolved issues efficiently and
professionally
• Managed multi-line phone systems
• Developed Inventory control with products and Medications used in office
• Generated repeat business through successful client follow-up
Merchant Services Concord CA
2010- 2012
Call Center Representative
• Handled a high influx of inbound calls with a dynamic call center environment.
• Managed multiple priorities and maintained effective results in a quota driven workplace.
• Exercised strong interpersonal communication skills with customers and department
personnel.
Professional Tax Services Oakland CA
2007-2010
Customer Service Representative
• Directed and organized routed mail (in
and out going)
• Responsible for appointment setting
and scheduling
• Responsible for creating a new filing
systems to more efficiently find files
• Prepared statements for end of month
billing
Contact this candidate