Customer Service Manager

QUALIFICATIONS/SKILLS:

Excellent Communication and Customer Service, Merchandizing,

Management, Payroll

Cash Management, Timecard Management, Employee Training, Billing,

Quality Assurance

Analytical, Mathematical, Proficient MS products (word, excel, power

point)

Organizational Skills, Problem Solving, Multi-Tasking, Positive Attitude

EMPLOYMENT

VANLEER FOR SCHOOLS, Woodbury, MN

Position: Executive Assistant

Duties: Provide administrate support, maintain campaign files, research,

customer service, sort and handle mail from P.O. Box, process large

district mailings, preparations for School Board and committee

meetings, respond to public inquiries

.

UNIVITA, Woodbury, MN

Position: Claims Intake, Billing Rep, SME, Manager (Jan 2007- March

2014)

Duties: (Jan 2007-Feb 2008) Provide customer service, explanation of

billing invoices and benefits, sending billing information via mail,

explanation of charges, interest incurred, payment history, PTD and billing

cycle information, processing of insurance claims, giving policy specific

information, explanation of addition riders on policy, reviewing claims

documents for claim approval, (Feb 2008- Jan 2010) S,M.E.) Specialty

Matter Expert – Assisted customer service reps within the company on

questions they had about policy, procedures or system navigation (March

2010 – March 2014) Manager- Managed team of 14 employees, keeping

up with stats, scorecards, monthly competitions, attendance, quality

scores, and recommendations for other areas within the company.

CHANEL’S CLOSET, Kansas City, KS

Position: Retail Service Manager (June 2000 – Jan 2007)

Duties: Greeting customers and assisting them with their shopping

needs, maintaining cleanliness and organization of the facility, scheduling

employees, hiring and terminating, creating planograms for the

three store locations, organizing store ads, DTD, MTD and YTD sales

observations, picking up and dropping off bank deposits, scheduling and leading

weekly store meetings, processing shipment and other basic store

management duties.

Position: Manager (1/2001 – 4/2003)

Duties: Answering calls for the store owner and processing orders

for clothing for new customer, create and maintain client

profile, manage in-store and online order returns.

XII Magazine, Kansas, Ks 02/2005

– 11/2005

Position: Administrative Assistant to the Editor and Chief

Duties: Assist in the planning and preparation of meetings,

conferences and conference calls, respond to public inquiries,

provide word-processing and secretarial support, sort mail,

open and date stamp all general correspondence, maintain the general filing

system.

EDUCATION

Johnson County Community College, Fashion Merchandizing and Design

Courses 2008 - 2011

F.L. Schlagle High School, Kansas City, KS - Graduated

1998 - 2002

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate