Customer Service Technician

Location:

Posted:

May 30, 2014

MATOKA CRAWFORD

Alpharetta, GA ***** *********@*****.*** M: 770-***-****

Challenging position in the areas of customer service, data management or HR where I can fully utilize my areas

of expertise.

SKILLS & • Outstanding interpretive and analytical capabilities for data gathering and reporting

STRENGTHS • Problem-solving and decision-making skills; function well in high-pressure environments

• Customer service oriented

• Heavy experience in training others on Virtual Edge (HR Database system) and phone systems

• Outstanding administrative skills

• Proficient in MS Office programs

• Standard knowledge of Generally Accepted Accounting Principles (GAAP)

EXPERIENCE Ryder Transportation and Logistics – Alpharetta, GA (2005-2013)

LEAD TALENT SCREENER, Talent Resource Center (TRC)

Effectively manage the corporate HR talent prescreening function in a high volume call center. Serve

as a subject matter expert on Virtual Edge applicant tracking system while supporting the work of

Recruiters. Research and gather TRC comparison data to prepare HR reports for the Senior Director.

Handle a multi-line 1-800 live operator phone system while efficiently routing calls across the U.S.

Training & • Train and monitor all screeners and recruiters on the correct use of the ATS

Troubleshooting: • Consistently demonstrate expert troubleshooting/problem resolution skills related to applicant errors

• Successfully reduced company expenditures on office supplies through expert inventory management

• Serve as Department Representative on the Fun Committee; plan events and raise capital

Trailblazers – Richmond, VA (2003-2004)

ACCOUNTING TECHNICIAN

•Performed a diverse range of accounting functions with an emphasis on researching and managing the

accounts of Medicare providers and payees. Reviewed and analyzed Accounts Receivables, calculated

outstanding balances, performed claim adjustments, voided and reissued checks.

Supervisory Skills: • Served as Acting Team Leader on a rotating basis with supervisory oversight of 12 technicians.

UHC/Trailblazer – Richmond, VA (1996-2003)

DATA TECHNICIAN

• Handled refund processing, sorted, batched and assigned a Cash Control Number (CCN) to each

• Activated and logged all CCNs into the system; located the payee number required to process refunds

• Monitored numerous accounts; handled overpayments and cash disposition activities

Account Mgmt.

EDUCATION BROOKDALE COMMUNITY COLLEGE –Monmouth County, NJ

Major: Computer Science & Data Processing

TRAINING Numerous Ryder Training Classes including:

• Virtual Edge ATS, High Volume & Professional • Phone Screening 101

• Compliance in Recruiting • Recruiting with Monster