Customer Service Manager
Resume:
Christina Alton
Berkeley, CA 94702
********@*****.***
EDUCATION Bachelor of Science (Health Education/Community Health), June
****, *** *.**, ********** State University, East Bay,
Hayward, CA
EXPERIENCE Event Planner, June 2013-current
Self-employed
Operations Manager, September 1997-October 2010
Wilderness Travel, Berkeley, CA
. Interfaced as single point of client contact to ensure
continuity of service from initial sales effort to pre-
trip communication and preparation to coordinating
air/land arrangements with international ground
operators.
. Managed a global team to achieve customer service
excellence for our company brand by addressing quality
control issues, client satisfaction, and emergency
preparedness.
. Constructed comprehensive yearly program budgets;
disbursed funds to trip leaders, hotels and vendors;
invoiced clients; reconciled trip accounting.
. Assisted marketing department with trip development,
research, and sales growth by building and maintaining
relationships with industry partners.
. Provide exceptional customer service to prospective
clients by responding promptly to inquiries, customizing
pricing letters, tracking proposals, and negotiating
contracts.
. Identify relationship-marketing opportunities with
clients and venues through post-program evaluations in
order to generate internal referrals.
Case Manager, July 1995- December 1997
Family Fertility Center, Walnut Creek, CA
. Provided all services in support of our surrogacy & ovum
donation programs in addition to infertility counseling
and medical & legal referrals.
. Recruited and evaluated all potential egg donors and
surrogates going through our programs.
. Generated Service Contracts for both existing and new
programs for clients.
. Developed and coordinated all quality assurance
functions including peer review, utilization review, and
medication monitoring.
Administrative/Personal Assistant May 1992- May 1995
World Institute on Disability, Oakland, CA
. Managed day-to-day operations of the office.
. Managed related department budgets, accounting
procedures, negotiation of agreements, forecasts, and
inventory control.
. Assisted with overall care in the home environment
COMPUTER SKILLS
MS Office Suite and experience with various proprietary
databases on both PC and MAC platforms
ADDITIONAL SKILLS
. Lived in Belgium for 5 years and speak conversational
French
. Lived in Kenya for 5 and spent the last 13 years
exploring and traveling through most of Africa.
. Volunteer at Highland Hospital in the Emergency
Department (2yrs)
REFERENCES Available upon request
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