Customer Service Sales

Lovnisha Wilkerson

*** ********* ****** - *********, ** 14619

*****************@*****.*** - 919-***-****

TO OBTAIN A POSITION THAT WILL ENABLE ME TO USE MY STRONG

ORGANIZATIONAL SKILLS, EDUCATIONAL BACKGROUND, AND ABILITY TO WORK

WELL WITH PEOPLE

WORK EXPERIENCE

CONSULTANT

SUTHERLAND GLOBAL SERVICES - Rochester, NY - July 2013 to Present

- Analyzing of numerous billing inquiries of client accounts.

- Generating sales through customer retention and capturing of new clientele.

- Product knowledge distribution for client inquiries.

APPLE SALES ADVISOR/ TEMP SUPERVISOR

XEROX COMMERCIAL SERVICES LLC - Raleigh, NC - October 2010 to June 2012

- Building rapport through analysis and management of customer orders and accounts.

- Management and training of seasonal employee on job duties and performance.

- Generating revenue for Apple campaign through marketing of numerous technological devices.

INVESTIGATIVE RESEARCHER

CARLENE DATA COLLECTION - Charlotte, NC - October 2008 to April 2009

- Arranged interview schedules, reserved rooms, contacted and scheduled consultants.

- Built rapport while introducing several studies for various Fortune 500 companies effectively.

- Displayed professionalism and product knowledge, which contributed to an increased inquiry and capture

rate of potential subjects.

EDUCATION DEVELOPMENT INTERN

LEARNERS OF THE WORLD - Charlotte, NC - June 2008 to August 2008

- Planned curriculum and other instructional materials to meet students need considering physical, emotional,

and educational needs.

- Collaborated with parents to discuss each child's individual needs and how to best help with the students

learning weakness'.

- Mentored by an educational counselor on preparation of curriculums to address educational,

physical, and social development of each student.

CLIENTELE SPECIALIST

ANN TAYLOR - Raleigh, NC - February 2008 to April 2008

- Developed close and personal relationships with clients to ensure customer loyalty and retention.

- Mastered an expertise in customer service and "closing the sale."

- Created new accounts for Ann Taylor rewards and debit cards which generated growth through innovative

sales strategies.

Assistant Manager in Training

7-eleven - Buckroe Beach, VA - June 2006 to May 2007

Responsibilities

- Evaluate and Order stores inventory daily.

- Assist customers with purchases and inquiries.

- Balance the draw and numbers for shift report at the end of every shift.

SUMMER YOUTH COUNSELOR

OASIS CHILDREN SERVICES - Brooklyn, NY - October 2001 to August 2003

- Volunteer and tutor urban youth between the ages of 8-12 in academic problem areas.

- Monitored children through daily activities ranging from sports to academia.

- Assist with organization of children's files for admission and medical documentation.

ASSISTANT RECORDS CLERK

BOYS AND GIRLS HIGH SCHOOL - Brooklyn, NY - January 2002 to June 2003

- Check incoming mail and separated into several files for viewing.

- Assemble requested files for transcripts, medical records for all alumni and current students.

- Organize current and past student records and archive using a Micro Phish.

SEASONAL PUBLISHING INTERN

FAMILY TRAVEL FORUM - New York, NY - June 1999 to August 2001

- Organized and filed documents for articles and previous articles written.

- Developed two articles published with family travel forum.

- Replenished and reviewed inventory needed for all office personnel.

ASSISTANT

MEADOW PARK REHABILITATION AND HEALTHCARE CENTER - Fresh Meadows, NY - June 2000

to August 2000

- Helped to organize records and file new incoming documentation.

- Assisted nursing staff with facilitating activities for clients and patients.

- Answered incoming calls to the facility and directed them to the proper department.

EDUCATION

Bachelor of Arts in History & Education

Hampton University - Hampton, VA

2003 to 2010

SKILLS

65 WPM, Windows XP, MS Office, MAC OS, CRM, RNS, Micro Phish, Numerous hours of researching, editing,

Proof read for creation of thesis available with the library of congress, Peer tutor in college

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