Customer Service Sales

Location:

Posted:

May 30, 2014

Christine Cardillo

*********************@*****.*** • 2971 Zulette Ave. Bronx New York, N.Y 10461• 646-***-****

Objectives

To seek employment in a customer service position where I can utilize my extensive administrative, team player, team leader and

customer service skills. So the company I work for has success and to grow within the company.

Experience

Audi Manhattan

800 11th Ave. New York N.Y 10019

Client Relations Manager/ Service Advisor Assistant/ Loaner Car Fleet Coordinator 11/19/07 – 12/18/13

Assisting customers with their concerns, manage a crew of 4 in the service BDC area. Perform CSI follow up calls to service

clients. Manage and organize work flow into the service department. Handling of loaner fleet, providing information of loaners

into the TSD software. Handle maintenance of fleet along with the documents like registrations and NYS inspections, removal of

loaners from fleet to give to the Pre Owned department to certify as a CPO vehicle. Provide excellent customer service skills to

all clients and co workers. Assist the service advisors with the write up of a client and explanation of work performed to their

car. Assist clients with receiving the loaner car along with all documents clients will need to sign for said loaner. Assisting the

parts department in calling clients who ordered special parts to arrange for a service appointment.

Lexus of Manhattan 829 11th Ave. New York N.Y 10019

Service Coordinator Supervisor / Receptionist/ Cashier 05/04/01 11/19/07

Assist customers with concerns, providing excellent service to all customers. Selling extended warranties. Manage and organize

the work coming into service on a daily basis. Supervised a crew of 5 or more in the service BBC area. Assist sales with

reception. Cashier for sales, service and parts. Receipting bills entering data onto a spread sheet daily. Total and batch out credit

card machines and finalizing the cash receipts for the day. Perform CSI follow up calls to service customers and work from

Dealer Ups to inform clients of future maintenance and or New York State inspections.

Metro Auto Mall Jamaica, New York

Customer Service Receptionist/Cashier 07/01/00 – 05/04/01

Assisting customers with concerns. Scheduling appointments for sales and service. Cashier for the sales, service and parts

department. Performed CSI follow up calls, receipting bills entering data onto a spread sheet for daily intake. Total and batching

out of credit card machines and finalizing the cash receipts for the day.

Skills

• Microsoft windows, excel, outlook, ADP, Reynolds, TSD, Dealer Socket, Dealer Ups, Dealer Daily, Access Audi, X

Time.

References: Will be provided upon request.

Christine Cardillo

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