Customer Service Sales

CURRICULUM VITAE

Deepak Bhatia Address: Hazari Bagh, Kankhal, Haridwar, Uttarakhand-249408

Mobile: +91-999*-***-***, +91-971*-***-***

Email: aced8g@r.postjobfree.com, aced8g@r.postjobfree.com

Experience:

Divya Pharmacy:

Recently I am working in Divya Pharmacy (A unit of Patanjali Yogpeeth Divya Yog Mandir Trust), A-1, Old

Industrial Area, Haridwar, Uttrakhand, 249401 as Sr. Assistant from 14th Oct 2013, (Divya Pharmacy is a

medicine manufacturing unit on behalf of Patanjali Yogpeeth) I am handling Nirman Patra [manufacturing

process (BMR and BPR) & (Yield acknowledgement)], Purchase with MRN (material receipt note), Sale and

manufacturing process (Nirmanpatra), dispatch note in Tally ERP9.0, coordination with production manager and

DGM Production.

Rudra Associates:

I was working in Rudra Associates (Collection agency of Idea Cellular Limited), Ranipur More, Haridwar,

Uttrakhand, 249401 as Team Leader-Collection from 20th July 2012 to 11th Oct 2013; I was allocated daily

collection allocation to all of collection executives and tale-callers of Dehradun Zone and in evening I’ve

generated collection report after mapping executives data and report sent mail to collection manager-Idea, Noida

(Circle Office).

Aircel Limited New Delhi (Circle Office):

I was working in Aircel Limited (Circle Office), A-44, Mohan Cooperative Industrial Estate, near Mohan Estate

Metro Station, Mathura Road, New Delhi-110044 from 30th December 2010 to 15th June 2012 as Sr. Executive

CSD (Customer Service Delivery) and managing all provisioning and backend process, requests raised by Call

Center and COCO, manage all approval mails and upload in CRM notes, coordination with RA Dep artment

(Revenue Analyses) for reconcile Package/Topping status with HLR like billing v/s HLR and HLR v/s billing,

Audit on provisioning by COCO Executives & Call Centers, also manage training for new joining Executives on

COCO and Call Center Executives and Team Leaders.

Major provisioning was not allowed to COCO Executive and Call Center Team, I was working on the same like

ISD, IR, ISD with Call Conference, IR with Call Conference, Blackberry activation or deactivation, Ownership

Transfer, Address Change, coordination with verification department (for status of AVCV), SIM and MSISDN

swap, bulk plan migration, Bulk Topping activation and deactivation, CUG add or remove, Bulk CRM entries,

KYC & Notes upload through bulk.

Cell Communication, Roorkee (Airtel Relationship Center):

I was working in Cell Communication, Roorkee (Airtel Relationship Center) from August 2003 to November

2010 as Sr. Executive and focus on provisioning and backend process, also coordination with Zonal office team

regarding CEF Complains, target of retention, collection and sales, bulk activation through I-Speed and upload

documents with CEF in I-Speed, manage showroom walk-in for query, request and complaint, Also I am handling

corporate sales and manage showroom customer walk-in sale.

Mouze Computers, Roorkee:

I was working in Mouze Computers, Roorkee (August 2000 to June 2003 as an Computer Hardware Engineer and

assistant accountant focus on inventory in tally, sales and purchase also manage on debtors and creditors

(payments and receipts), with income and expediters. I was assemble desktop Celeron, AMD and PIV with

installing operating systems like Windows 95, 97, 98, XP, 2000 & 2003, and software’s, I was able to access

networking, installing printer and scanners, sharing printers, files and folders and setting of control panel. Visited

in IIT students Campos & departments, CORE students Campos and departments, Bhagwanpur factories, Army

area and local residential customers for any hardware issue like re-installation of operating systems, drivers and

software’s

Appreciations:

100% provisioning within time (Airtel).

100% errors free provisioning (Aircel).

100% Migration, Provisioning & VAS related SR close within SLA (Aircel).

Personal Strength:

Trust, Hard Working, Punctual, Ambitious & Honest.

Academic Qualification:

I have completed my 10th from UP Board, Allahabad in 1996.

I have completed my 12th from UP Board, Allahabad in 1998.

I have completed my B. Com from EIILM University, Sikkim in 2012.

Computer Qualification:

Software’s:

I have good knowledge of MS Office: Word & Excel (like: Vlookup, Hlookup, Countif, If, Pivot

Table & Pivot Chart Report, Text to Columns, Hyperlink, Mid, True False, Right, Left, Merge

and Center, Protect & Share Workbook, Data Validation, Conditional formatting, Paste Special,

Sort, Filter, Split, Freeze Panes etc).

Basic knowledge of computer software and hardware fundamental.

Tally with manually accounting.

Hardware:

Add new hardware and install software’s for use.

Software’s remove (uninstall & installation)

Operating Systems (Repair & reinstall like: Windows 98, XP, 2000, NT & 2003)

Setting of Control Panel.

Networking between two or more than two computers.

Folder and printer sharing.

Personal Details:

Father Name: Sh. S. S. Bhatia

Permanent Address: Hazari Bagh, Kankhal, Haridwar, Uttarakhand-249408

Nationality: Indian

30th June 1980

Date of Birth:

Language Known: Hindi & English

Hobby: to achieve challenging targets on time, Collection-

Currency of other countries and tickets

Date:

Place: (DEEPAK BHATIA)

Contact this candidate