Customer Service Manager
Resume:
Melanie Smith
Harrington De 19952
**********@*****.*******.***
Qualifications
Over 11 years’ experience providing excellent management and supervision.
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Proven ability to be a strong leader, and listener
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Excellence in problem solving, and new ideas
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Understanding of marketing company, management, proper documentation, financial
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documents.
Computer oriented; Quick Books, Microsoft Office, PowerPoint.
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Education
1987 Graduated from Du Bois Area High School
2010 University of Phoenix Graduated Associates of Arts Degree Health Care Administration/
Medical Records
2012 University of Phoenix Bachelors of Science Degree in Human Service Management GPA
3.21
2012 University of Phoenix Continuing for Master’s of Science in Psychology Completed 18
Credits
2013 Grand Canyon University Master’s in Science Addiction Counseling
Serv-Safe Certification Penn State Dubois Pa 15801
Professional Experience
Management
Supervise 10, to 20 employees
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Interview, hire, performance reports
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Orders
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Inventory
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Communication/Customer Service
Train new employees
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Assess and address customer needs
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Mediation, counseling of staff, etc.
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Administration
Drawer balances
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Create schedules
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Payroll
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Weekly, Monthly, Year End paperwork
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Banking
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.
Work History
11/25/2013 to Present- Dunkin Donuts
Harrington De 19952
Assistant Manager 302-***-****
6/12/10 to 11/08/2013 -Brookville Subway
301 W. Main Street
Brookville Pa 814-***-****
Manager
7/0/2007 to 06/2010 – Subway of Brady Street
341 South Brady Street
Du Bois Pa 15801 (814-****-****
Assistant Manager
2002-2007 -Mc Donald’s
Clearfield and Brockway Pa
Shift Supervisor
1994-2002 Christ the King Manor
West Long Ave Du Bois Pa 814-***-****
Certified Nurse Aid
Professional References
Ed Sikora
West Long Ave, Du Bois Pa 15801
Jeff Clyde
Treasure Lake, Du Bois Pa15801
Patti London
Du Bois Pa 15801
Contact this candidate