Engineer Customer Service

VIVEKANANTH S

*/* ********* ****, ************ * St, I NDIA- TN, Chennai -94. *******@*****.*** : 011-

st

91-994*******

Passport No : L 3781157

SUM MARY Focused, motivated, proven ability of working individually and in teams with equal efficacy. Focus

on root cause analysis, able to prioritize and multitask. Short learning curve. Effective spoken and

written communication skills, extensive experience in communicating with a diverse group of users.Strong analytical and technical skills with quick learning capabilities, a zeal for research and innovation.

E DUCAT IO N U N I V E RS I TY OF MADRAS, Chennai, India B.SC Physics Major, Course Completed May

2002

CERTIFICATIONS

Symantec Technical Specialist – Backup Exec 2012 and Net backup 7.5 for windows server

VMware Certified Associate - Data Center Virtualization

Reference link

h ttp://mylearn.vmware.com/eCert.cfm?id_reg=12154175&rGUID=6bd3cfa8-00c0-41fc-b60b-

b47ef8c697b2&ccid=VMW-01259889V-00405233

S KI L L SETS

• Expert in VERITAS backup exec and VERITAS Net backup (Deduplication Domain)

• Expert In Symantec Enterprise vault

• Proficient Knowledge on Server Operating systems Windows 2003 and windows 2008

• Proficient Knowledge in Networking and Windows Networking concepts (DNS, DHCP TCP/IP, LAN and

WAN concepts)

• Basic knowledge in Storage Concepts (Data Domain, EMC and Netapp ), SAN and NAS concepts

• Basic knowledge in PowerShell scripts and Windows Clustering concepts

• Basic Linux knowledge

• Basic Knowledge on VMware ESX and Hyper-V environments (Virtualization)

Server Roles

• Installing and Maintaining a Microsoft Domain of an Active Directory Server and Setup of Additional DC

for failover.

• Backup Windows Active directory database and restore them using Granular methods

• Configure Application level backups like SQL, SharePoint, Exchange, and etc. in windows servers and

restore them in case of disaster

• Troubleshoot Permissions issues in Domain controllers (Limited to backup exec and net backup)

Backup Roles (Backup exec and Net-backup)

• Strategy solution for Backup, Restore and Disaster Recovery for windows and linux servers

• Install, Migrate, Configure and manage enterprise backup architecture with Symantec Backup Exec and

Net backup.

• Configure Off-host backup

• Specialized in Symantec De-duplication concepts (Hardware and software De-dup Configuring and Troubleshooting)

Archive Roles (Enterprise Vault)

• Archive Exchange servers, SharePoint server and file server

• Install, Migrate, Configure and manage enterprise vault server, SQL server for enterprise vault databases

• Configure archive policy for the EMAIL, PST, OWA, Virtual vault

• Configure customize search within the Enterprise Vault, Expert in indexing and searching.

Storage Roles

• Configure Tape drives (HP, Quantum,LTO, DLT, and SDLT Tapes)

• Configure SAN and NAS drive and other storage devices for backup exec.

• Basic knowledge on NDMP devices,

EXPERIENCE

SYMANTEC SOFTWARE AND SERVICES I N D IA P VT. LTD. ( h ttp://www.symantec.com), Tech Support Engineer –

Tier4 SINCE SEP 20’ 2010

Role: Tech Support engineer/Consultant

• Provide high-end Technical support for medium and large enterprise level (Backup exec and Netbackup

clients)

• Resolve licensing queries for the customers (Deep knowledge in licensing for backup exec, Netbackup and

Enterprise vault )

• Provide high-end Technical support for large enterprise level for Enterprise vault product (Archiving

exchange, SharePoint & File server)

• Configure Install and manage data backups for Windows Servers, Linux servers, Application databases

(Oracle, SQL Exchange, SharePoint ), and NDMP devices

• Backup and Manage Vmware ESX and Hyper-V environments,

• Backup and manage Application Databases (SQL, Oracle, SharePoint, Exchange and Active directory)

• Work Closely with Virtualization Disaster recovery.

• Configure and implement Symantec backup exec de-duplication, and Hardware OST devices

S UT HE R LAN D GLOBAL SERV ICES ( h ttp://www.suth.com ), Technical Support Engineer L2

O CT 06’-SEP 10’

Senior Technical Support Engineer

• Provide technical support for the windows client OS by phone, email and chat

• Install, configure and customize windows client software,

• Troubleshoot Boot issues, Windows update issues, Internet related and Virus issues.

Senior Executive SQMS

• Handled a team of 20 members for PFS Team (Quality)

• Train the new hires in the process and product to ensure that best customer service is provided by them.

• Do call Monitoring and analyze the performance of the techs and Give one-one feedback's on the areas of improvement.

• Discussing with Managers regarding the process expansion and error correction. And highlight the non-

compliance issues to the management

• Take steps and bring necessary changes for process improvements

Noble Consultancy Hardware Engineer/Consultant AUG 02’-SEP 06’

Roles and Responsibilities

• Define the system requirements, Installing and maintaining the Active directory in a small scale

environment

• Troubleshooting and monitoring Network operations in a LAN environment including both hardware and software support.

ACHIEVEMENTS

Contribution to Symantec’s Knowledge Base. (Created KM article for backup solution).

Received a BRAVO Awards for communication in Sutherland global services

Received Applause Awards for the all three fiscal years in Symantec for performance.

Received good Team player award for the consistency performance in the FY12

PERSONAL INFORMATION

Father’s Name : Samidurai P

Age & DOB : 32 & 2/6/1981

Marital status : Married

Nationality : Indian

DEC LARAT IO N

I solemnly declare that the statements furnished above are t rue and certified.

Date:

Place: Chennai (Vivekananth S

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