Thomas Hanna

**** ******** ***** ***. *** Bartlett, TN 38135

901-***-****

aced4g@r.postjobfree.com

Key Skills:

Primary Leadership Development Course: 204 hours of leadership development training.

Hardware Assessment and Troubleshooting: Knowledge of basic to advanced hardware with

experience building and repairing.

Network Troubleshooting: Completed Cisco Networking I and II. Previous job duty required

knowledge and ability to troubleshoot network setup.

Customer Service: Have worked on site in customer homes while satisfying customer needs and

requests.

General Troubleshooting: Ability to assess issues and resolve them within a given time frame.

Employment:

Estes Express Lines, Memphis, TN - Terminal Clerk II- Line-haul Dispatch March 2014- Current

• Primary responsibility requires use of Microsoft Office and AS400 to dispatch drivers.

• Other responsibilities include clerical duties and precise knowledge of hazardous materials.

Multiband, Memphis, TN - Satellite Technician August 2013 – March 2014

• Installed, repaired and upgraded DirecTv Service.

• Troubleshot home network for access to DirecTv On Demand servers.

• Troubleshot cabling problems, i.e. improper terminations or cuts.

Petsmart, Bartlett, TN - Senior Petcare Specialist March 2011- August 2011

• Assisted customers and answered their questions about company’s products.

• Ran the cash register, organized items, controlled inventory and cleaned the store.

• Supervised cashiers and sales associates, including creating work schedules and assigning job

responsibilities.

United States Army, stationed in Vicenza, Italy, with two tours in Afghanistan - Team Leader January

2006 – March 2011 (honorably discharged from the military in 2014)

• Was responsible for the health, welfare and overall safety of 4 person team and all equipment

assigned to 32 person platoon. Completed all tasks assigned, exceeding necessary requirements.

Ended enlistment with 100% equipment and personnel. Operated and maintained communication

equipment in good condition.

• Set up and maintained electronic systems.

Education:

Southwest Tennessee Community College, Memphis, TN August 2011- Current

Major: Information Technology

Lorraine Secondary School, Fountain, CO Graduated 2006

General High School Diploma

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