Customer Service Years Experience
Resume:
Denise E. Elharizy
*** ***** ****, **********, ************ 17365
Home 717-***-**** / Work 717-***-**** / Cell 717-***-****
I am seeking opportunities to use my experience, expand my skills and grow with a company which
I can share mutual commitment and dedication. I have led several teams, including my current staff
of pharmacy technicians to achieve the desired results based on pre-set goals. Other duties include
skill development and coaching, performance management, training, quality monitoring, meeting
facilitation and process improvement. I have worked in the insurance, retail and customer service
fields and am open to other prospects which will enhance my career goals.
SUMMARY OF QUALIFICATIONS AND SKILLS
o 15+ years experience in call center environment, supervisory capacity, leadership role
o 15+ years experience in pharmacy services, including 10 years as a pharmacy technician
o 30+ years experience in customer service, including training and management
o High school graduate, additional courses in various management/service related subject
matter and computer courses
o Managerial skills including but not limited to performance, people development, statistical
analysis, team motivation, project management and business acumen
o Computer literate, proficient in MS Office programs and various applications used for
business management.
Experience with various computer systems, including PBM’s and internal company set ups.
o
o Experience working with all health plans at Coventry (Medicare, Medicaid and Commercial)
having established relationships with all levels of the pharmacy organization.
o Strong oral and written communication skills, detail oriented, strong work ethic, open to
change and willing to face challenges to gain results.
WORK EXPERIENCE
February 2009 – present
Pharmacy Ops Supervisor Coventry HealthCare
(Prior Authorizations) Harrisburg, PA 17111
August 2000 – December 2008
DTC Support Supervisor Williams Sonoma, Inc.
Catalog Sales Supervisor Camp Hill, PA 17011
October 2003 – present
Pharmacy Technician Giant Pharmacy # 120
Mechanicsburg, PA 17055
January 1997 – August 2000
Pharmacy Services Supervisor Rite Aid Corporation
Sr. Customer Service Rep. Mechanicsburg, PA 17055
References available upon request
Contact this candidate