Customer Service Manager

ANAIS CANO

* ****** *** ********, ** L*A *V* Email: cano.anais @hotmail.com Cellphone: 416-***-****

Home: 905-***-****

SUMMARY OF QUALIFICATIONS

Self-reliant and enthusiastic professional with various years of bilingual customer service experience.

Who is also highly and actively involved in the community and the public to create an advanced

movement to ameliorate, change and influence Canadians to live a safe, healthier and untroubled life.

Undertook various part-time and full time jobs owing to four years’ experience in army cadets where

one had the chance to learn and obtain relevant skills such as, leadership, independence and discipline.

Additionally, achieved recognition from the Members of Council of the Corporation of the city of

Brampton by Mayor Susan Fenell as Brampton’s Hero.

CORE COMPETENCIES

• Self-motivated and possess excellent leadership skills

• Fluent in three languages, French, English and Spanish

• Excellent communication skills, interpersonal an intrapersonal

• Strong time management and organizational skills

• Demonstrates analytical and problem solving capabilities

• Able to function well independently and as a team member

• Proven ability to interact efficiently and effectively

• Skilled in Word, Excel, and PowerPoint

• Ability of working with minimum supervision coupled with strong interpersonal and organizational skills

• Strong skills in Identifying and implementing strategies to improve quality of service

EDUCATION

York University, Glendon College

BA, HH, Psychology 2012-2015

Toronto, Ontario

Sheridan College

Police Foundation 2010-2012

Brampton, Ontario

Jeunes Sans Frontières

École Secondaire 2012

Brampton, Ontario

PROFESSIONAL EXPERIENCE

Coleman Company (Bilingual Customer Service)

The Outdoor Gear for Camping and Hiking (Brampton, ON) 2013-Current

• Handled customer’s concerns and provided them with a satisfying adequate solution following company’s

policy and procedures.

• Answered inbound queries from customers

• Filed and Completed paperwork before deadline

• Answered up to 120 calls per day

• Verified Customer’s warranty period

• Ensured customers are receiving excellent customer service

Conair/ Cuisinart (Bilingual Customer Service)

Conair and Cuisinart (Brampton, ON) 2012-2013

• Handled customer’s concerns and provided them with a satisfying adequate solution following company’s

policy and procedures.

• Answered inbound queries from customers

• Filed and Completed paperwork before deadline

• Answered up to 120 calls per day

• Verified Customer’s warranty period

• Ensured customers are receiving excellent customer service

Sheridan Student Union (Office Coordinator) 2011-2012

Sheridan College, Davis Campus (Woodbridge, ON)

• Guided and instructed students regarding their Health and Dental Plan

• Report to of Manager regarding their scheduled appointments

• Worked closely with students in providing necessities such as ; counselling, Food Bank, and career center

• Established forms to ensure application were clear

• Answered and directed full time and part time student’s questions, comments or concerns

Poll Clerk (Election Officer) 2011

Political Elections (Brampton, ON)

• Ensured individuals requesting to vote are in the list of electors

• Assisted the Deputy returning Officer

• Collected all data and completed paperwork before deadline

• Issued ballots to voters and Ensured individuals are legible to vote

Secretary/ Bilingual Customer Service Specialist/Secretary 2008-2011

Foam Inc. (Toronto, On)

• Registered Customers

• Used company’s software to cancel or postpone an appointment

• Monitored customer’s appointments

• Transferred calls to Managers

• Ensured complete security of work station and reception entrance

• Liable for creating friendly relations with customer

• Attending to and routing of incoming queries

QUALIFICATIONS

• Recognition from the Members of Council of the Corporation of the city of Brampton by Mayor Susan

Fennell as Brampton’s noble and brave Hero

• Attained Master Corporal and obtained Gold Star in 2754 Toronto Service Battalion Army Cadets Corps

Community involvement/Volunteer

• Choreographed and Danced Salsa for Punjabi Fundraising

• Ensured and monitored safety in the annual event of Port Credit BuskerFest

• Ensured Public’s Safety in the annual event of Woodbrige Ribfest

• Collected funds with Peel Police officer ; Cops for Cancer

REFERENCES AVAILABLE UPON REQUEST

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