Customer Service Manager

Michael E. McCurtis

**** ********** • San Antonio, Texas USA 78238 • 210-***-**** • ***********@*****.***

To use my managerial, problem solving, and communication skills in a

Objective

human resources or customer service position.

06/1996 11/1999 Just For Feet, San Antonio, Texas USA

Work Experience

Assistant Manager

• Managed a team of 12 sales associates.

• Developed a sales strategy for the day that resulted in raised sales.

• Assisted warehouse manager with intake of incoming merchandise.

• Assisted display manger with inventory.

• Made weekly schedule for my team.

• Thorough knowledge of cashier returns and purchases.

01/2000 05/2001 Kirklands, San Marcos, Texas USA

Warehouse Supervisor

• Responsible for daily inventory intake.

• Responsible for warehouse upkeep and merchandising.

• Responsible for display of merchandise.

• Received shipments and added to store inventory.

10/2001 Conduit Global KGB Company, San Antonio, Texas USA

Human Resource Employee Representative

• Test potential applicants.

• Schedule interviews for the recruiters.

• Schedule interviews for the human resource managers.

• Develop offers for new employees.

• Assist with marketing around San Antonio.

• Assist with orientation of new employees.

• Prepare new employee packets.

• Receptionist duties when needed.

Education 1993 1997 Oliver Wendell Holmes, San Antonio, Texas USA

Diploma GPA: 3.0

• Proficient in Microsoft Word, Excel, and PowerPoint

Skills

• Excellent communication skills

• Outstanding organizational skills

• Interpersonal skills

• Team player with exceptional leadership and management skills

References

Will Torres, Human Resource Manager, 210-***-****

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Rudy Delgado, Call Center Director, 210-***-****

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Katherine Foster, Human Resource Supervisor, 210-***-****

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