STEPHAN STRAM

CMR ***, BOX **** Tel: +49-096**-****

APO, AE. 09114

acecze@r.postjobfree.com

Over 24 years of IT experience with 18 years as a Field Service Technician and exercise

coordinator for sophisticated simulators using a multi protocol environment UNIX based system

and network management software. Strong background and understanding of simulation software,

TCP/IP networking and databases, and its role in mission readiness exercises for the use of

training exercise concept, development, and execution while configuring, maintaining and

upgrading network connection devices, network and stand alone hardware/software equipment of

large scale simulation exercises with U.S. Military, U.S. and NATO officials. Experienced in

coordination of simulation exercises while performing System Administration of UNIX, LINUX,

and Windows machines in simulation and classroom environments.

PROFESSIONAL EXPERIENCE

May 2012 to Present IT Specialist MWR NAF Government Grafenwöhr, Germany

Provide technical support duties to over 325 customer support personnel. Serves as a Help Desk

representative. Diagnoses and resolves problems in response to customer reported incidents. Researches,

evaluates, and provides feedback on problematic trends and patterns. Installs, configures, troubleshoots and

maintains customer software and hardware.

Montior the computer accounts, network, and security for over 325 users.

Database development for inventory, school lunch, and special needs programs.

● Conduct training for managers on PII, Security, and account creation.

● DameWare Active Directory

September 2010 Present, Professor, The University of Maryland, Germany (part time)

Classes cleared to teach at the undergraduate level: Computers/IFSM/Business.

August 2010 –October 2013, Professor, The University of Phoenix (part time)

Classes cleared to teach at the Graduate level: Business and Adult Education Technology and

Business

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November 2011 MAY 2012, Senior Sales Associate, AAFES Vilseck, Germany (part time)

Sells a variety of specialized merchandise to customers using salesmanship and courtesy.

Perform "lead" functions and may be assigned to more than one selling centers (Rover).

April 2009 November 2011, Telecommunications Analyst II, VATC Grafenwöhr, Germany.

Manages the FTI wirless networks utilizing the EPLRS Network Manager (ENM).

Conducted analysis, developed solutions and reviewed documentations to modernize training.

Initializes and operates the ENM for up to six networks.

Utilizes KOK 13, KOI 18, SKL, and AN/CYZ 10 with ANCD software.

Keeps all COMSEC regulations and documents updated.

Generate, issues, accounts for, destroys, and documents all COMSEC key material.

Developing solutions to provides assistance to users on troubleshooting EPLRS and ENM issues.

June 2007 April 2009, Software System Engineer Intermediate, L3 MPRI Communication

Grafenwöhr, Germany.

Coordination of information and scheduling events between Training Branches for the use of various

simulation exercise including, JCATS, CBS, VBS2, JDLM, DARWARS, and ONESAF throughout

Germany.

Developingsolutions for the proper use simulation software and systems in mission readiness

exercises.

Responsible for the set up and administration of Client/Server relationships of Windows and Linux

based simulation software, including but not limited to: JCATS, CBS, VBS2, JDLM, DARWARS, and

JMSEL.

Validate room builds to include verification of networking, communications and simulations

hardware, software, SIPR/NIPR drops and related instrumentation and technical applications.

Conducted analysis, developed solutions and reviewed documentations to streamline simulation

exercises.

Physically set up the simulation equipment network, troubleshoot and diagnose systems and network

issues. Work directly in live simulations environment, also trained and fully capable in Virtual and

Constructive disciplines.

January 2005 June 2007, System Administrator, CACI International, Vilseck, Germany

Configuring and managing user accounts in Microsoft XP and Santa Cruz Operation (SCO) UNIX

operating systems.

Ensure the proper use of COMSEC software and systems for the classroom environment.

Implement Project Management concepts to track and expedite classroom planning.

Conducted analysis, developed solutions and reviewed documentations for student’s tests.

Developing solutionsfor training, software packages, and course materials for the COMSEC courses.

March 2004 April 2005, Senior Sales Associate, AAFES Vilseck, Germany

Sells a variety of specialized merchandise to customers using salesmanship and courtesy.

Perform "lead" functions and may be assigned to more than one selling centers (Rover).

December, 2000 – March, 2004, Field Service Technician, PULAU Electronics Grafenwöhr,

Germany

Support for CCTT networked simulators and workstations based on a Fiber Distributed Data Interface

(FDDI) LAN with IBM RS/6000 processors attached running AIX UNIX.

Complete, install and quality assure proper function of software and hardware of Evans and

Sutherland computer image generators (CIG) 3000 and programmable interface electronic racks

(PIE).

Conducted analysis, developed solutions and reviewed documentations to find solutions to

simulation exercises.

Support of simulation exercise computer assisted exercise (CAX), A MRF fielded exercise

designed to prepare the new technical staff in Grafenwöhr for upcoming events.

Advising management and exercise coordinators of technical and schedule changes.

Perform non-routine installation maintenance and repair actions on a sophisticated distributed

simulation network systems, sub-systems and peripherals.

June 1997 – December 2000, Field Service Technician, AAI/Engineering Services Inc.,

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Grafenwöhr, Germany

Perform non routine installation maintenance and repair actions on a sophisticated distributed

simulation network systems, sub systems and peripherals.

Support for SIMNET simulation workstations LAN/FAN networks in a multi protocol

environment using Silicon Graphics Inc. (SGI) UNIX based systems and

network management software.

Conducted analysis, developed solutions and reviewed documentations to find solutions to

simulation exercises.

August 1991 – June 1997, Field Service Technician, AAI/Engineering Services Inc., - Boise, Id.

Support for simulation workstations LAN/FAN networks in a multi protocol environment using

Silicon Graphics Inc.(SGI) UNIX based systems and

network management software.

Developing solutions for the installation of crypto equipment for secure exercises.

Conducted analysis, developed solutions and reviewed documentations to find solutions to

problems incurred in simulation exercises.

March 1991 – June 1991, Seagate Technology, Test Technician - Bloomington, MN

Used software diagnostics function generators and oscilloscopes to troubleshoot disc drives.

Testing final product of Elite and Sabre disc drives.

Following Field Change Orders (FCO).

Conducted analysis, developed solutions and reviewed documentations to find solutions to errors in

hard drives.

November 1989 – July 1991, National Field Service Technician, National Business System -

Bloomington, MN.

Service of 17 branches throughout the United States.

Used software diagnostics function generators and oscilloscopes to troubleshoot equipment.

Repairs and maintenance of computer output electrical mechanical archive equipment.

Software and hardware equipment installs, conversions, retrofits of archive equipment.

Conducted analysis, developed solutions and reviewed documentations to find solutions for

customers located all over the United States.

November, 1988 – November, 1989, Process Control Technician, Canadian Harvest U.S.A.,

Cambridge, MN.

Programming Allen Bradley Series 5 ladder logic for control of food processing equipment.

Electrical and instrument adjustment and maintenance.

Conducted analysis, developed solutions and reviewed documentations to find solutions for

problems incurred in food processing.

EDUCATION AND SPECIALIZED TRAINING

Master of Information Technology Management, August, 2008

Touro Univeristy, California – GPA 3.81 Summa Cum Laude

Master of Business Administration, May 2003

Cameron University, Oklahoma – GPA: 3.0

Bachelor of Science – Business Administration, May 2000

University of Maryland, Maryland – GPA: 3.23

Associate Degree, Electronic Science, May 1986

Brown Institute, Minnesota

Technical Proficiency

Software

Red Hat Linux

SCO UNIX

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AIX UNIX

SGI UNIX

Microsoft Office (Word, Excel, PowerPoint, Access)

Microsoft SharePoint

Some HTML experience

LCMS (Local COMSEC Management Software)

Hardware

MASSCOMP 5600

Evans and Sutherland CIG 3000

Personal computers (INTEL based)

Various controls for simulators

Programmable Interface Equipment (PIE) racks

Monitors

VBA and C++ Programming

Security Clearance Status

Top Secret clearance

COMSEC Certifications

INTEL 34

FBCB2/ELPRS Certification of Training

40 hours June 2009

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