Customer Service Sales

RAY A. MARTINEZ **** BARKALOO RD • BAYTOWN TX ****1

MOBILE: 713-***-**** • **************@**********.***

PROFILE

An accomplished manager and administrator with solid experience directing all aspects of multi-level projects

including recruiting, budgeting, managing and overseeing staff, suppliers, vendors, and sub -contractors in

deadline driven environments. Strong and decisive leader with excellent written and verbal communication

skills enhanced by strong analytical abilities. Poised, personable, persuasive and bi -lingual with the ability to

communicate with persons from widely diverse educational, economic and social backgrounds. Energetic,

detailed oriented, team leader driven to manage costs, establish strategic mutually beneficial partnerships, and

promote a positive and supportive corporate culture within, and outside the organization.

SKILLS

• Production & Construction Management • Detail Oriented

• Operator – Heavy equipment • Warehouse & Inventory Management

• Problem Solver • Blueprint Reading & Revisions

• Budget Development and Management • Material Management

• Process Auditing & Improvement • Safety Conscious

• MS Office, Word, Excel, Project, ERP – NAV • Community Involvement

PROFESSIONAL EXPERIENCE

PLANNER/SCHEDULER, INOX CVA – Baytown TX 03/2014 to Present

• Oversee 3 expeditors with the distribution of WIP and consumable materials throughout multiple product lines

including, LNG, Well Services, Nitrogen Pumpers, Railcar, Tenders and Vertical Tanks.

• Supervise the preparation and release of Work Orders and engineering drawing packet s to production floor.

• Requisition and maintain Build of Materials ( BOM) and supplies necessary to meet production demands.

• Lead daily Production meetings to review previous day’s results and discuss current/future production.

• Communicate with Purchasing on shortages of purchased parts and materials and dictate expedite options.

PRODUCTION CONTROL MGR. INOX CVA - Baytown TX 03/2013 to 02/2014

• Create and update Master Production Schedule (MPS) based on customer sales orders and production line

capacity.

• Develop and utilize schedules to track cycles and lead times of manufacturing operations.

• Direct and supervise expeditors in daily tasks and assignments in delivering materials to production floor.

• Review material shortages working with vendors, suppliers, procurement and customer planners; Dictate

expedite options in receiving, inspecting and shipping of materials to ensure continuous production flow.

• Coordinate engineering changes, customer changes, and other revisions as they arise and relate to work

order documentation and production floor drawing packe ts.

• Supervise the preparation and distribution of parts kitting and consumable parts to the production floor.

• Consistently evaluate inventory levels to prevent and/or identify excess and apply to existing or upcoming

Build of Material (BOM). Oversee counts, documentation and re-distribution of stock and WIP inventory.

SUBSTITUTE TEACHER, GOOSE CREEK CISD - Baytown TX 09/2012 to 03/2013

Provisional classroom teacher in public education providing students with appropriate learning activities and

experiences designed to fulfill their full potential.

SHIPPING & RECEIVING SUPERVISOR, INOX CVA - Mont Belvieu TX 02/2011 to 09/2012

• Supervised 22 employees including an assistant, operators, clerks, and clerical staff at two corporate

locations in total operations relevant to shipping and receiving, warehouse operations, and transportation.

• Evaluated and coordinated logistics and transportation for multiple facilities within the continental United

States as well as international shipping. Provided and secured on-site storage for nearly $100 million in

finished cryogenic, LNG and oil well service product lines awaiting customer acceptance.

• Established and enforced policies and procedures pertaining to receiving and distribution of all raw materials,

WIP and stock items. Oversaw the loading, offloading, receiving, distribution, staging, and processing of all

incoming and outgoing parts, repairs and consumables.

• In charge of all department appointments; Evaluate d performance, provided training, conducted disciplinary

action and administered dismissals as needed.

Implemented new department receiving procedures increasing overall shipping and receiving

efficiencies and Quality control guidelines.

Designed and implemented the first Classification and Pay sca le formula and guideline for the

Receiving Department.

OWNER / GENERAL CONTRACTOR, Miracle Maintenance Concepts - Baytown TX 07/1993 to 2/2011

Became an established and respected entrepreneur in the private sector after a successful ten year career in

the non-profit arena; Developed and initiated a business plan, promotion, and leadership within the

maintenance and construction industry lasting nearly twenty years.

• Successfully managed and led skilled crafts, unskilled labor, and sub -contractors in various forms of new

construction, renovations, and maintenance including framing, plumbing, HVAC, electrical and masonry.

Managed the daily activities and progress at multi work sites including p ermitting, scheduling, material

deliveries, workmanship integrity, and final inspections.

• Responsible for contract negations and administering project completion in accordance with details and

terms of contracts.

• Employed and/or oversaw the success of 8 – 12 field staff encompassing three grounds maintenance crews

servicing over 60 residential and commercial service contracts annually from 1998 to 2003. Hands-on field

experience in all facets of landscaping, grounds maintenance, and clearing and grubbing.

• As city contractor from April 2001 until June 2005, managed jobs in daily demolition, clean up and/or disposal

for the City of Baytown Health Department’s Neighborhood Protection program utilizing mowing crews, tractors

and heavy equipment in the removal of dangerous structures, overgrown foliage, and envi ronmental and

hazardous waste.

• Daily usage of all facets of business including accounts payable/receivable s, bidding, proposal writing,

planning, scheduling, estimating, purchasing, rolling stock management, administration, field

management, sales, and customer service.

EXECUTIVE, Boy Scouts of America - Houston TX 11/1983 to 07/1993

• Provided leadership and support to over 15,000 adult and youth members throughout a 10 -year career.

Supervised a para-professional and assessed college interns working within the district through a partnership

with the University of Houston.

• Worked directly with board members, administrators, educators and staff of 6 public school systems in 2

counties.

• Approved, budgeted and managed all district events and activities as well as oversaw staff training.

• Worked directly with volunteer organizations, service groups, community leaders, and elected officials,

maximizing community resources, improving public image, and developing joint ventures and initiatives.

• Maintained a positive public image through media relations, p ublic speaking, event promotion, and

community involvement.

EDUCATION

BBM, Bachelor in Business Management, Letourneau University - Longview TX, 2011

Summa Cum Laude - Graduated with a 3.8 GPA

Who's Who Among Students in American Colleges & Universities

AA, Associate of Art, Lee College – Baytown TX, 1986

AFFILIATIONS

The learning Planet, Inc. Board of Directors: Secretary 2001– present

Missouri St. Church of Christ Finance Committee: 2005 – present

LeCarp Adult Care Center Board of Directors: 1991 – 1995

Rotary Club of Baytown Chairman: Special Needs Committee, 1990 – 1993

Baytown Chamber of Commerce Member: 1988 – 1990

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