Sales Representative Customer Service

Cody Ference

Kearney, NE

***********@*****.*** - 432-***-****

WORK EXPERIENCE

Wireless Sales Representative

Russell Cellular - Midland, TX - November 2013 to May 2014

Responsibilities

Retail Sales, Calling Customers and Potential Customers, Data Entry, Social Media Marketing, Aggressive

Sales, Creating 'Action Plans'.

Accomplishments

I made top 100 Associates for the company during my first two weeks.

Using familiarity with wireless devices and a knowledge of the needs of the customers I was able to pair each

customer with one or more wireless devices and rarely had to worry about charge back or cancellations.

Skills Used

Ability to follow protocol, keep in touch with customers in able to generate repeat business, set and follow

monthly action plans, read a customer's situation in order to pair them with a device that fits their profile, and

quickly learning the design specs and features of new devices.

Convenience Store Manager

The Kent Companies - Midland, TX - May 2013 to November 2013

Responsibilities

Day to Day Operations, Filing, Scheduling, Ordering, Controlling Expenses, Supervising Staff, Resolving

Customer Complaints, and Loss Prevention.

Accomplishments

I took one of the bottom performing stores in my district, cut waste, and brought it in line with my district

manager's expectations while being drastically understaffed.

Skills Used

Mostly patience, a critical eye, and diligence to make necessary repairs, cleaning, and general fixes.

IT Help Desk Technician

The Kent Companies - Midland, TX - October 2010 to May 2013

Responsibilities

Offering Help Desk and On Site Technical Support, Installing Hardware and Software Systems, General

Troubleshooting, Designing and implementing Security Systems, General Network Hardware, and Teaching

Network Safety.

Accomplishments

Learning and installing Security Systems, deploying and Educating clients about new software and updates,

general improvements to network security, and in general learning and deploying new techniques for whatever

project the clients assigned us ranging to FCC Compliant localized advertising to building security systems to

basic wiring and phone system troubleshooting.

Skills Used

Adaptability was Key to working in The Kent Companies IT Department, new skills had to be added quickly as

the nature of the job was more varies than the initial job description.

Convenience Store Clerk

The Kent Companies - Midland, TX - October 2009 to October 2010

Responsibilities

Primarily Sales and Customer service, cash handling, and recruiting

Accomplishments

As a Night clerk my primary goal was to prepare the store for the following day and to catch up with all the duties

from the previous shift. Spare time led me to making network and computer repairs which led to eventually

being scouted for the Corporate Office's IT Department.

Skills Used

Patience and Time Management, C-Store work can be hectic, but patience and diligence saw to it that every

duty was complete

SKILLS

CompTIA A+ Certification, CompTIA Network+ Certification

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