Project Manager Active Directory

Phatana Souvanna

**** *** ****** ****** ? Phone: 940-***-****

Fort Worth, TX 76179 ? Email: ********@*****.***

I am seeking an opportunity to put my military discipline and

qualifications to work. As a highly motivated individual, I have excellent

problem solving skills. I am confident with multitasking attitude in a

team environment and capable of working with low supervision. Given an

opportunity, I can be an asset to your IT team.

Education

Westwood College - Fort Worth Campus, TX

Bachelor of Science, Information Technology, December 2011

Associate of Applied Science, Information Technology, December 2010

. Presidents and Dean Lists. GPA: 3.51 (Bachelors) GPA: 3.71

(Associates)

. Financed 100% of education through full/part-time employment and

student loans

US Army AIT - Fort Gordon, GA

Certificate: Information Systems Analyst, December 1997

Qualifications

. Operating systems: Windows XP/Vista/7/8.1, Active Directory,

Networking, Server 2003/2008, Cisco IOS, UNIX (Linux),SQL Database

Management, Microsoft Exchange Server, OSX, Citrix Systems

. Software: SQL Management, Microsoft Office software, Exchange server

Outlook, Linux OS (Redhat/Fedora/Knoppix), Apple OSX, Server

2003/2008, Microsoft Project Manager

. Routers and LAN Switching/Wireless configurations settings.

. Cisco Routing Protocols and Concepts (Cisco Academy completion)

. Install new network products and/or software upgrades and improvements

. Configuring personal cellular and data devices

. DHCP, DNS and SMB Protocol

. Wireless Network protocols

. Hyper-v, VMware virtual machines

Experience

Dell Inc., - 2400 Western Center Blvd, Fort Worth, TX 76131

May 2013 to October 2013

Phone: 469-***-****

Desktop Support/Field Technician Contract for TekSystems

. Hardware support and software including imaging

. Software support Microsoft Exchange, Office, and in house

software support

. Remote sessions

. Field Technician off site

. Administrator support Active Directory

. Scaled Project installs & migrations to Windows 7

. Experience with Remedy ticketing systems

Northrop Grumman - 8710 S Freeport Pkwy, Irving, TX 75063

June 2012 to February 2013

Phone: 214-***-****

Service desk/Analyst Contract for APR Consulting

. Outlook, Windows 7, mainframe, Office and XP troubleshooting

support

. Remote scheduling on Remote site for clients computers and

servers

. Remote System Administrator for network/Active Directory/client

level PCs

. Troubleshoot cellular data devices Blackberry and Window based

cellular.

. Perform software maintenance on desktops/laptops

. Experience with in-house ticketing system

Avert Network Services - 409 Central Park Drive, Arlington, TX 76104

October 2011 to June 2012

Phone: 817-***-****

Help desk/Field Technician

. Remote help desk

. Field Technician for onsite issues and hardware troubleshooting

. Software configurations and settings

. Perform hardware maintenance on desktops/laptops

. Experience with SpiceWorks ticketing system

Thumbtechs - 201 S Main St, Fort Worth, TX 76104 July

2010 to October 2011

Phone: 888-***-****

Help desk/Field Tech

. A+ Hardware troubleshooting in bench work room

. Remote scheduling on Remote site for clients computers and

servers

. Onsite Field System Administrator for network/Active

Directory/client level PCs

. Citrix/SQL database management.

. Troubleshoot cellular data devices Phones and Window based

cellular.

. Perform hardware maintenance on desktops/laptops

. Experience with Sales Force ticketing and remote systems

. Hyper-v, VMware, virtual machines

Westwood College - 4232 North Fwy, Fort Worth, TX 76137

March 2009 to July 2010

Phone: 817-***-****

Student Worker/Internship

. A+ Hardware troubleshooting with student personal laptops and

devices

. Active Directory Administrator Jr. level

. Rewire Ethernet cables within the building for future

scalability

. Maintenance/Prep lap room computers between terms

. Imaging new computers and re image/refresh if necessary

. Troubleshooting and maintenance Apple computers

. Reporting incidents to IT Manager

References are available upon request

Contact this candidate