Customer Service Management

Rebecca Sentar

*******@*****.***

***(***-****)

University Address Home Address

**** ********** ****** *** ***** Street

Albany, NY 1222 Port Ewen, NY 12466

EDUCATION

University at Albany, State University of New York

Bachelor of Science in Business Administration May 2014

Management/Marketing Concentration

Sociology Minor

Cumulative GPA: 3.98

Major GPA: 4.0

Relevant Coursework: Consumer Behavior, Marketing Management, Marketing Research, Global Marketing

Strategies, Strategic Management, Leadership Management, Change and Motivation Management, Business

Law, Computer Applications in Business

HONORS

Dean’s List: Fall 2010, Spring 2011, Fall 2011, Spring 2012, Fall 2012, Spring 2013, Fall 2014, Summa

Cum Laude

WORK EXPERIENCE

Town of Esopus Summer Camp

Counselor

Summer 2008-2012

Responsible for well-being of twelve 7-8 year olds

Coordinate activities

Conflict resolution

Kohl’s Department Stores

Intern

Summer 2013

Retail Management, Marketing, Customer Service, Human Resources Management, Merchandising

Intern Conference-Philadelphia

Impact Analysis Project and Presentation

MY INVOLVEMENT

Presidential Honor Society

SKILLS

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

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