Sales Technical Support

SCOTT DELLABELLA

**** *. ******** *** *, Chicago IL, 60640 • 312-***-**** • ********@*****.***

PEOPLESOFT BUSINESS ANALYST & IT PROFESSIONAL

• 15 + years experience in Help Desk Technical Support at all levels.

• 10+ years working in a PeopleSoft support environment.

• 3+ years as PeopleSoft Junior Business Analyst.

• 4+ years working within worldwide PeopleSoft implementation rollout.

• Excellent communication, diagnostic, and problem solving skills.

TECHNOLOGIES

• • • •

PeopleSoft Financials PeopleTools up through SQL Developer PeopleSoft Internet

8.52 Architecture (PIA)

• • • •

PeopleSoft v. 7.5, 8.0, PeopleSoft Workflow PeopleSoft Application Symantec (Altiris)

9.0, 9.1 Engine (AWE) Designer Service Desk

• • • •

OnBase ECM Software Altiris/Symantec Help Windows v XP, 7, 8 MS Sharepoint

Desk Application

• • • •

PS Query PHIRE MS Office Suite Shoretel Phone System

• • • •

SQR, Crystal Reports, Cisco Call Manager Altiris Deployment MS Exchange/Outlook

Nvision Server

PROFESSIONAL EXPERIENCE

EDELMAN • CHICAGO, IL 2000– 2013

PeopleSoft Junior Business Analyst - 2010 - 2013

• Worked in a functional/technical liaison group alongside IT Infrastructure, Peoplesoft Development, Public

Relations business/end users, and Centralized Back Office finance teams in resolving daily Production issues.

Excellent skills at identifying, analyzing, testing, training, and documenting PeopleSoft issues.

• Worked on various projects in the ongoing worldwide ERP implementation of PeopleSoft to all Edelman

offices (US/CAN, EMEA, India, and APAC). This included planning, configuration, system testing,

cutover/validations, training, and documentation.

• Provided daily technical support for all PeopleSoft modules, applications, and environments.

• Extensive experience in PeopleSoft modules including: AP, Banking, PO, Procurement, Time and Labor,

Expense, Contracts, Billing, Project Costing, Resource Management, and Workflow.

• Performed complete system configuration for incremental Business Units across all Financials modules based

on fit gap analysis and gathered requirements.

SCOTT DELLABELLA

1433 W. Farragut Apt 2, Chicago IL, 60640 • 312-***-**** • ********@*****.***

• Created test suites/cases and coordinated testing for configuration testing, system testing, and UAT (user

acceptance testing).

• Created Functional Specs to address business requirements for new production issues, enhancement requests,

queries, and bugs.

• Helped create and test Invoice Templates and Invoice Printing based on regional/statutory requirements

including VAT for Canada and EMEA regions and Service Tax for India and APAC regions.

• Worked in a “Train the Trainer” capacity leading up to and during Go Live implementations for Front End

modules: Expenses, Time and Labor, eProcurement, Purchasing.

• Managed an offshore help desk support team (Hitachi) for Level 1 PeopleSoft production issues. Continued

as the main Help Desk contact for all PeopleSoft issues.

• Created Queries in PS Query based on business requirements and enhancement requests.

• Worked as back up Workflow Administrator. Also handled some user profile security.

Senior Help Desk Technician 2006-2010

• Provided Level 2 technical support for all Edelman company applications. Led rollouts of Microsoft

Exchange/Outlook upgrades. Handled Altiris Deployment Server scripts and tasks for Asset Management.

Managed a small group for local office issues. Continued as the main PeopleSoft support tech liaising with

the PeopleSoft development and technical teams.

Help Desk Technician 2000-2006

• Provided level 1 technical support for all Edelman company applications. Worked as an email administrator

and in User Administration. Assisted with network account setup, VOIP phone setup and support, network

security, local office conference room setup and assistance. Continued as the main PeopleSoft support

technician during this time.

MOTOROLA • Arlington Heights, IL

IT Consultant (TekSystems) 1999-2000

• Worked on the Iridium Phone Project. Supported the GoldMine database that generated sales leads for the

Motorola Sales force. Also provided general help desk support for all Motorola applications.

PEPSICO GENERAL BOTTLERS • Rolling Meadows, IL

IT Consultant (TekSystems) 1998-1999

• Worked on the implementation and rollout of new hardware for the office. Imaged machines and installed

SCOTT DELLABELLA

1433 W. Farragut Apt 2, Chicago IL, 60640 • 312-***-**** • ********@*****.***

software and assisted with network issues. Also started learning and supporting PeopleSoft applications.

Assisted in the life cycle

WIZARD COMPUTERS • Cuba City, WI 1996-1998

IT Specialist

• Machine assembly, Windows 95 installations, software support, home internet installations, general help desk

support and networking basics for small town businesses and schools.

EDUCATION AND TRAINING

University of Wisconsin at Madison - Bachelor of Arts, Double Major of Communications and English Literature.

1994.

Oracle PeopleSoft Training courses completed:

PeopleTools I

PeopleTools II

PeopleSoft Query Reporting

Payables I

Payables II

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