Customer Service Real Estate

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Susan Archer

*** ***** ***** ******, **** Palm Beach, FL 33410 •317-***-****•****************@*****.***

Susan Archer

Objective

To use my exceptional customer service and leadership skills along with my positive demeanor to provide the

foundation for a rewarding career in a challenging, team-oriented, people-centric organization to achieve personal

and corporate goals.

Experience

April 2013 – Current

Carpenter Realtors Mooresville, IN

Realtor ®

As a newly licensed Realtor® in Indiana, brought buyers and sellers of real estate together to consummate

real estate transactions in the residential market. Sold ten homes and was on track to earn “Rookie of the

Year” for one of the top 50 real estate firms in the country in only six months of work. Left to re-locate to

Florida.

Oct. 2011 – Feb. 2013

Walgreens Corporation Indianapolis, IN

Health Guide / Enrollment Specialist

Piloted a new program for one of the largest pharmaceutical chains in the country. As a Walgreens Health

Guide, served as a “point of contact” or “concierge” for customers by assisting them with new store

technology, educating them to products and services available to customers, and conducting healthcare

classes. Provided leadership to employees in a new healthcare initiative by Walgreens to encourage a

healthier lifestyle amongst employees including weight control and smoking cessation programs.

As an enrollment specialist working in Walgreens new “Daily Med” program, received

incoming and made outgoing sales calls to educate customers about Walgreens mail-

order prescription program targeting individuals on multiple medications.

Mar. 2007- Aug. 2008

Ebenezer Climate Storage/Parkway Storage Knoxville, TN

Office Manager

As the initial office manager for a newly built 100,000 Sq., Ft. climate –controlled storage facility, managed

all aspects of the company including marketing, leasing, invoicing, accounts receivables, accounts payable,

and maintenance. Consistently surpassed goals and expectations resulting in the need of the owners to

modify their business plan to reflect the higher profits earned through my efforts.

Jan. 1999 – July 2011

SEL Business Consultant Johnson City, TN

President

As a business consultant to medical offices, utilized unique evaluation tools to evaluate the effectiveness of

the office’s leadership, training, communication, conflict resolution and quality assurance programs. By

facilitating communications between employees and management, was able to achieve quantitative results

improving employee morale and fiscal performance of the medical offices with which I worked.

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Susan Archer

Education

High School

Emmrich Manual Indianapolis, IN Diploma

Virginia Community College Intro to Cardiology Virginia Beach, VA. No Degree

Earned

University of Tennessee Independent Studies/MS Office Knoxville, TN No Degree Earned

Emergency Medical Technician Methodist Hospital Education Indianapolis, IN Certification

Cosmetology Regency Beauty Institute Knoxville, TN Diploma/License

Real Estate Sales Person Tucker School of Real Estate Indianapolis, IN Diploma/License

Other Qualifications

Emergency Medical Dispatch Certification

Power Phone Certification

APCO Public Safety Telecommunication

R eferences

References are available on request.

Contact this candidate