Customer Service Manager

Jakeya Davis

*** *. ***** ****** ******, NC *****

Home: 919-***-**** Email: ********@*****.***

Objective: To obtain a hands-on position that would enable me to use my talent and skills which would

provide excellent opportunities for career advancement.

Work Experience:

Assistant Manager Wilco Hess 2013-present

• Provided customer service by greeting and assisting customers, and responding to customer

inquiries and complaints.

• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts,

or in performing services for customers.

• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

• Inventoried stock and reordered when inventory dropped to a specified level.

Assistant Manager Family Dollar 2012-

2013

• Received and counted stock items, and recorded data manually, using computer, and RF

gun/scanner.

• Packed and unpacked items to be stocked on shelves in stockroom.

• Cleaned and maintained supplies in order to ensure compliance with safety regulations.

• Made deposits and other monetary needs related to company to bank daily.

Assistant Manager Holmes Oil 2010-2012

• Instructed staff on how to handle difficult and complicated sales.

• Hired, trained, and evaluated personnel in sales and promoted/fired workers when appropriate.

• Assigned employees to specific duties.

• Enforced safety, health, and security rules.

Assistant Manager Dollar Tree 2008-

2010

• Examined merchandise to ensure that it was correctly priced and displayed and that it functioned

as advertised.

• Provided customer service by greeting and assisting customers, and responding to customer

inquiries and complaints.

• Established and identified prices of goods.

• Maintained clean and orderly checkout areas and completed other general cleaning duties, such as

mopping floors and emptying trash cans.

Education and Training:

1995 Diploma Warren County High School Warrenton,

NC

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