Customer Service Quality Control

Alvin R. Arterberry

**** **** ***** **. ************, Florida 32244 ***************@*******.*** 904-***-****

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Qualification Summary

Results motivated professional with 15+ years of team building, leadership and communication

skills in effective management and customer service. Practiced in effective problem solving with a

customer driven focus.

Employment Summary

04/2005 12/2008 Processing Lead, PortionPac,Inc Division of H.J. Heinz Company LP

Jacksonville Florida.

08/2003 03/2005 Manager and Co owner, II Brothers Café, Jacksonville Florida.

03/2001 06/2003 Warehouse Processing Agent, DynCorp (CSC), Jacksonville, Florida

09/1996 02/2001 Office Support Services Coordinator, Prudential Insurance Company,

Jacksonville Florida.

01/1988 03/1996 Culinary Specialist United States Navy.

Professional Experience and Accomplishments

Provided leadership and supervision to team crews.

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Ensured the integrity of operations through excellence in customer relations.

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Ensured consistent quality control in product manufacture and timely delivery of the same.

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Provided efficient mailroom operation for major company, including but not limited to

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acceptance of USPS mail internal and external distribution of same, metering, investigation

of unreferenced mail and high volume of copying, filing, and faxing.

Coordinated promotions to drive new business.

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Coordination of work schedule, development of teams, facilitation of efficient patron

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flow, maintenance of safe work environment, and preparation / distribution of payroll.

Handled weekly inventory and vendor relations to ensure timely, consistent and cost

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effective acquisition of supplies.

Supervised the preventative maintenance and upkeep of equipment, facility, and grounds.

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Received, shipped, stored, distributed, and delivered products, parts, and materials.

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Loaded unloaded, moved and stored items according to delivery or routing documents.

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Education

Florida State College Jacksonville, Florida Technical certificate of Logistic and Transportation

Southern University Baton Rouge, Louisiana General Studies (1985 – 87)

Alvin R. Arterberry

6613 Dove Creek Dr. Jacksonville, Florida 32244 ***************@*******.*** 904-***-****

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Huntington High School Shreveport, Louisiana General Studies Diploma (1981 – 85)

Computer Skills

MS Word, Excel and Outlook

Technical training 4o Hours Hazardous Waste Operation and Emergency Response

(HAZWOPER).

10 hours of Occupational Safety Health and Administrative training. (OSHA)

References and DD214 are available upon request.

Alvin R. Arterberry

6613 Dove Creek Dr. Jacksonville, Florida 32244 ***************@*******.*** 904-***-****

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