Customer Service Administrative Assistant
Resume:
Joslyn P. Robinson
Chicago, IL 60628
Phone: Cell: 773-***-**** Home: 773-***-****
Email: *************@*****.***
CAREER OBJECTIVE: My goal is to secure a position with a stable and
profitable organization, where I can be a member of a team and utilize my
exceptional customer service, computer, business and academic experience to
the fullest, while enhancing the company's productivity and reputation.
SKILLS& QUALIFICATIONS
. Fifteen years of customer service and clerical experience.
. I have an Associate's Degree in Applied Science (Computer Information
Systems).
. I type 60 WPM and I am proficient in all Microsoft Programs and
computer hardware.
. State and NCLB approved Paraprofessional Certification (ISBE)
. Over Fifteen years of Internet, web and HTML experience.
. Five years sales experience,
. Five years of cash handling experience, and extensive knowledge of
office equipment.
EDUCATION
1997-1999 High School Diploma. Jones Metropolitan H.S. of Business
and Commerce
2001-2004 Associates in Applied Science Degree (Computer Information
Systems) Olive-Harvey College.
2005-Present Devry University Online (Bachelor of Business
Information Systems.)
EMPLOYMENT
04/2013-7/2013 Ultimate Staffing (AIU Online Admissions Advisor) Temp
position
. Calling and enrolling Students into the University.
. Various Office/Clerical Duties such as faxing, email, copying,
scanning.
. Heavy data entry and use of various Microsoft programs.
08/2009-03/2013 Illinois Secretary of State's Office (Public Service
Representative)
. Reviewed and completed driver's license applications or motor
vehicle registration or title, while handling personal and
confidential information.
. Administered road examinations to applicants for all classes of
drivers licenses.
. Served as information clerk directing multi-lingual applicants
and public to proper areas of the facility to receive service.
. Administered vision tests, written driver examinations, and
explains incorrect test responses.
. Entered applications or other driver's license or related forms
on computer terminal; reviews entry for completeness and
accuracy.
. Operated photographic equipment; prepares photo ID/drivers
licenses for receipt of applicant.
. Performed cashiering functions for driver's license fees and
handled confidential information.
. Balanced cash or checks with validation tape totals to assure
that all fees are accurately accounted for; prepared deposit
records or other routine financial documents necessary to
process collected fees; prepared reports on applications
processed.
05/2009-08/2009 Computershare Fund Services Customer Service Agent via
(Salem Group Staffing)
. Contacted customers with mutual fund accounts with
different firms.
. Handle proxy voting for all customers, heavy call
volume.
. Managed customer issues or satisfaction within their
funds.
09/2008-03/2009 Chicago Mercantile Exchange (Administrative Assistant
Intern)
. Answered a heavy volume of calls on a multi-line
system for the Clearing House.
. Answered and resolved trade and stock related
questions over the phone, took messages, and
transferred callers to the right departments when
needed.
. Created an Excel database to monitor the call system
that made business run more efficient.
. Multi-tasked daily with projects that consisted of
typing letters and professional memos, proofreading
financial information, and created PowerPoint
presentations.
. Scheduled appointments, made travel arrangements
05/2008-7/2008 Ajilon Office Professionals (Temp Staffing Agency)Durr
Systems (Administrative Assistant)
. Daily data entry of construction work orders using Durr
Systems Access database. Typed, copied, faxed and filed
letters and memos.
02/07-10/2007 Kaplan University Online (Sr. Admissions Advisor)
. Placed and received 300+ outbound and inbound calls on a
multiline system also sent and received over 100 e-mails
daily.
. Performed heavy data entry work daily, using an Orion
database, Access and scheduled appointments for prospective
and current students using Microsoft Outlook.
. Interviewed and enrolled students into Associate and
Bachelor degree programs, processed payments and handled
confidential information.
. Remained the main point of contact for students and managed
them from enrollment until graduation. Received
certificates and recognition for exceeding weekly goals.
01/06-02/07 Colorado Technical University & Stonecliffe College Online
(National Admissions Advisor)
. Placed and received 300+ outbound and inbound calls on a
multiline system daily.
. Performed heavy data entry work daily, using an Orian
database, Access and scheduled appointments for prospective
and current students using Microsoft Outlook.
. Interviewed and enrolled students into Associate and
Bachelor degree programs, processed payments and handled
confidential information.
. Remained the main point of contact for students and managed
them from enrollment until graduation. Received
certificates and recognition for exceeding monthly goals.
10/05-01/06 Carlor Boots (Office Manager/Sales)
. Daily manual bookkeeping.
. Placed and tracked orders.
. Answered Phones and greeted customers.
. Maintained appearance of the store
. Completed clerical duties typing filing and faxing.
10/04-1/05 Four Seasons Heating and Air (Data Entry Rep)
. Answered phones on a multi-line system and routed them to
proper destination.
. Placed orders for customers for furnace or boiler repairs
and purchases. Then scheduled appointments for technicians.
. Heavy data entry of order invoices using Microsoft Access.
. Typed, faxed, filed and copied important documents.
1998-2002 Chicago. Board of Ed. Intern (Administrative Assistant,
Receptionist)
. Heavy data entry, answered a high volume of calls on a
20+ line system, set meetings, scheduled appointments,
using Microsoft Outlook and more.
References are available upon request
Contact this candidate