Customer Service Assistant

TAYLOR NICOLE MOYÉ

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*** ****** ***** *** *********, CA 94132 m:415-***-****

CAREER OBJECTIVE AND INTERESTS

To continuously work in journalism, communication capacities and community relations for a

widely known or global organization that fosters an environment of scholarship, diversity, and

innovation. One that strives to continually create unique and memorable constituent,

community, reader, and employee experiences

SUMMARY OF QUALIFICATIONS

Extensive background in customer service positions (both via the telephone and face-to-face)

with companies such as Apple Vacations, Bank of America, eHarmony, Wells Fargo, etc.

Ability to communicate proficiently in French and Italian

Extensive knowledge of and travel to many U.S. and European cities and capitals

Very customer service oriented

Skilled in internal and external communications, outreach, writing, project management and

strategic planning

Knowledge of AP, Chicago Manual, APA and MLA guidelines

Certificate of Completion in Conflict Resolution and Mediation

Certificate of Completion in Emergency Response Training (CERT)

Literate in most computer programs, including elementary HTML coding

EDUCATION

MA, Strategic Communications and Leadership, 2008, Seton Hall University

BA, Journalism and Communications, 2001, University of Nevada, Reno

PROFESSIONAL EXPERIENCE

AIRPORT REPRESENTATIVE, Apple Vacations

2009-2010

Reading, interpreting and modifying flight manifests

Upsold flight seating, resort stays, vacation extensions; cash and credit card h andling

Assisting passengers with their travel documents, answering any questions they might have and

interacting heavily with the airline crew and teams through which Apple Vacations charters its

planes

MANAGER OF COMMUNICATIONS AND SPECIAL PROJECTS, Loyola Marymount University,

2009 2011

A liberal arts, Jesuit university known for its distinguished MBA program and a widely

celebrated college of law.

Increased web content by more than 100% in less than one year

Implemented survey to collect data on Public Relations success, various demographic

information and audience response/behavior and to predict trends

Created and distributed the first online survey to successfully collect and maintain crucial

information needed to submit for rankings in The Princeton Review, Business Week, U.S. News

and World Reports and other various publications

TAYLOR NICOLE MOYÉ

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Primary scope included communications management for both internal and external audiences;

content management and development; reporting analysis, website metric analysi s, and acting

as a liaison to University Relations, the department which governs university wide

communications, government and media relations

Provided strategic communications counsel to the dean for the CBA, as well as to the associate

deans, department chairs, faculty chairs, professors, and other CBA staff members

Wrote, edited and/or managed the publication of newsletters, Web content press releases,

speeches, grant applications, podcasts, marketing materials, signage, etc.

Developed and implement special projects that work to meet the mission of the college and

purpose of its outreach and programming

Identified newsworthy events, faculty, alumni and student for feature articles in publications,

and professional journals and conducted research that relates to CBA, trends in higher

education, business or other related spheres

PUBLIC INFORMATION OFFICER, Academy of Motion Picture Arts and Sciences, 2007 2009

A professional honorary organization, comprised of more than 6,000 motion picture

professionals, and internationally know for its Annual Academy Awards, also known as “The

Oscars”

Built and stewarded strong community and government relations; created and executed

outreach efforts that helped to further establish the museum brand in the local area and

international conscience

Researched and wrote press releases, feature stories, media alerts, statements and other

material relating to the activities of the Academy Museum of Motion Picture

Generated domestic and international media coverage

Coordinated interviews and requests for information relating to museum activities

Planned and coordinated press events, press conferences, and special programs

Generated, researched and wrote museum articles for the quarterly membership newsletter,

the Academy's organizational website and the annual report

Provided various communications and events assistance during the annual Academy Awards

show and the preceding events

Significant involvement in the Academy’s website redesign project (e.g. content development,

editing, placement)

PUBLIC INFORMATION OFFICER, Western University of Health Sciences, 2005 2007

A nonprofit, graduate university for the health professions

Wrote and edited press releases, news articles for the university’s magazines, publishing

quarterly newsletters for colleges within the university, and a weekly newsletter for the entire

university community

Identified and cultivated strong professional relationships with the local media and trade

publications, as well as with government offices, international diplomats and organizations,

and community organizations

Scheduled media interviews, briefed university officials on media strategy, coached

spokespersons, scheduled photo shoots, etc.

Consulted on event planning (coordination and execution) and act ed as an associate producer

of the annual fundraising event

Maintained various sections of the university Web site

Managed the department for more than six months as the university conducted search for new

Communications Director

TAYLOR NICOLE MOYÉ

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FIELD DEPUTY, Office of Councilman Dennis P. Zine, City of Los Angeles, 2004 2005

Third Council District of Los Angeles, comprised of approximately 300,000 residents

Acted as a liaison between the Los Angeles City Council District III Office, federal, state and

county government offices/agencies, as well as various other city departments, commissioners,

constituents, neighborhood councils, local chambers of commerce, special interest groups,

local community groups, etc.

Informed the public of important and key issues in the area through meetings, speeches,

presentations and panel discussions

Wrote and edited speeches, articles for monthly news publications, press releases, briefing

papers, accomplishment lists and weekly reports

Photographed councilman and community events as a means o f recording events and

ceremonies for the office and monthly CD3 newsletters, etc.

PRESS AIDE, Office of Mayor James K. Hahn, City of Los Angeles, 2003 2004

Second largest city in the United States, with one of the largest and most diverse populations

Wrote and edited press releases, quotes, briefing papers and media advisories, compiled daily

press clips and press kits, handled media requests, pitched events

Scheduled photographers and city videographers to cover mayoral events, various meetings,

etc.

Performed research, updated the Web site including uploading press releases and photos

Managed team of collegiate and graduate level interns

PROFESSIONAL AND SOCIAL AFFILIATIONS

Academy of Television Arts and Sciences

Public Relations Society of America (PRSA)

California Public Information Officials (CAPIO)

Theta Nu Xi (a multi cultural sorority)

RELATED INTERNSHIPS AND WORK STUDY EXPERIENCE:

KRNV News Channel 4 an NBC Affiliate

Job Title: Newsroom Intern

Wrote and edited news stories KNPB (PBS Affiliate)

Assisted producers with selecting news Job Title: Public Information Assistant

stories for the broadcasts Networked with other stations and

Pulled reports off the AP, NBC and CNN publications

news wires Gave tours of the station and the studios

Co authored historical prospectus for the

KNPB Web site

KUNR

Job Title: Membership Services Assistant

Enrolled people in KUNR membership Lotus Radio

programs Job Title: Radio Personality

Assistant producer of annual pledge drive Produced a radio show

segments Answered request lines and held contest

Operated the control board

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