Sales Customer Service

Carol LeDoux

* Elk Grove Village, IL ***** * 847-***-**** * **********@*****.***

https://www.linkedin.com/in/carolledoux

Administration * Marketing * Sales * Project Management * Office

Management

CAREER SUMMARY

Administrative Assistant/Coordinator experienced in supporting various

senior level leaders and sales teams with strengths coordinating projects,

planning meetings, and creating presentations, marketing materials and

spreadsheets. Effective communicator at all organizational levels and

ability to recognize confidentiality and maintain a professional image

while balancing priorities within tight deadlines. Resourceful, self-

motivated, proactive and highly organized to take responsibility, develop

solutions and complete projects without direct supervision.

PROFESSIONAL EXPERIENCE

AVERY PRODUCTS CORPORATION, SCHAUMBURG, IL 01/1990 -

12/2013

(formerly Avery Dennison Office Products)

Sales & Marketing Assistant / Coordinator

Promoted to responsibilities supporting National Account Managers and

Sales/Marketing Management Teams utilizing a wide range of advanced

administrative skills. Responsibilities required a high degree of

professionalism and ability to work proactively with minimal direction

under pressure of multiple complex tasks, projects and deadlines.

. Provided sales and marketing support for National Account Managers,

Marketing Account Managers, Customer Logistics Managers, and various

Regional Account Managers in the commercial market channel of the office

products industry

. Balanced and managed calendars, coordinated catalog reviews and special

projects while maintaining a positive, professional demeanor in a team

environment

. Successfully uploaded and maintained accurate new item content product

information and images for customer web portals and catalog reviews

. Coordinated various time-critical projects including customer catalog

reviews, new product launch kits, sample kits, marketing budgets, product

training meetings, sales events and trade shows

. Researched competition, verified and updated customer pricing quarterly,

prepared sales analysis reports and presentations, and tracked

promotional results

. Assisted in the preparation and control of records, statistics, and

reports regarding programs, operations and promotions

. Administered programs, projects, and/or processes specific to the

operating units served

. Made travel arrangements, screened calls, assessed customer needs for

urgency and follow-up

. Tracked department costs/budgets, processed invoices and expense reports

. Maintained confidential company and personnel information

. Served as administrative liaison with others within and outside the

company regarding administrative issues related to facilities,

purchasing, and operations.

Page 2 - Carol LeDoux - 847-***-****

PRIOR EXPERIENCE

Dennison Manufacturing, Des Plaines IL 01/1986 - 09/1990

Various positions of increasing responsibility including Sales Coordinator,

Administrative Assistant, Regional Sales Secretary, Customer Service

Representative, Word Processor.

Mid-America Tours, Elk Grove Village &South Holland, IL

1/1980 - 12/1986

Group Sales and Marketing Representative & Tour Manager/Director

. Served as Midwest Region Sales Representative selling to senior centers,

park districts, schools and travel agents.

. Researched and created tour destination packages for the US and Canada

markets.

. Escorted group motor coach and air tours to destinations throughout the

US and Canada

Forlow Tours, Oakbrook, IL 07/1974

- 12/1980

Senior Tour Director

. Escorted group motor coach and air tours throughout the US and Canada

KEY ACCOMPLISHMENTS

. Successfully coordinated annual vendor shows for top national wholesalers

and dealers for over 2000 attendees

. Achieved "Best in Class" feedback rating for yearly customer catalog

reviews for more than 15 years

. Developed and implemented electronic processes and templates for

gathering new product information which contributed to improved item

content accuracy for customer catalog reviews

. Designed turnkey e-mail and fax-back order forms to promote targeted

dealer promotions...quick and easy to distribute through electronic

contact databases

. Partnered with Marketing Account Managers in the design, production and

distribution of customized product cross-reference guides for competitive

bids

. Various leadership roles in IAAP (International Association of

Administrative Professionals) as chapter Webmaster, Treasurer, and

Newsletter Editor

CORE SKILL SETS

. Self-starter, resourceful, dependable, professional

. Ability to effectively prioritize, initiate, coordinate and complete

multiple projects and activities from various managers and customers

within tight deadlines

. Effective communicator with people of all levels and roles, including

ability to understand requests and complete assignments accurately and on

schedule

. Conscientious, thorough, careful and accurate with details

. Recognized ability to provide creative solutions and initiate process

improvements

. Experienced in balancing priorities for short-term and long-term goals

. Unique flexibility to adapt quickly to changing plans and objectives -

while creatively handling all aspects of a project from start to finish,

on time and on budget

. Driven to learn and apply new ideas and skills

. Motivated team and individual contributor with ability to foster trust

and respect

. Experienced in a broad range of technical and computer applications

including Microsoft Word, PowerPoint, Excel, Publisher, Outlook, Lotus

Notes, Adobe Acrobat Professional, ACT, Photoshop Elements, Corel Paint

Shop Pro, PIMS, Hyperion and SmartBuy Purchasing

EDUCATION

. Liberal Arts Associates Degree, Harper College, Palatine, IL

. Journalism & Layout Design Workshops, Northern Illinois University,

DeKalb, IL

. Continuing Education classes including advanced Excel, website

development, project management, business development, web marketing,

contact management, time management, calendar management, mindmapping

PROFESSIONAL MEMBERSHIP

. International Association of Administrative Professionals (IAAP)

Golden Corridor Chapter Member 2000 - 2013

Served in leadership roles as Webmaster, Treasurer, Newsletter Editor

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