Business analyst

Smita Contact: (***)-

***- ****

Houston, Texas

*********@*****.***

Objective

Seeking a challenging position and strive for excellence with dedication, proactive approach, positive attitude and

passion towards the work that will fully utilize my logical and reasoning abilities in the best possible way for the

fulfillment of organizational goals.

Summary

• Business Analyst with around 5 years of experience in Insurance, Finance and Oil and Gas industries.

• Good knowledge of implementing iterative Software Development Life Cycle (SDLC) using - Agile

project management (XP), Waterfall and Scrum methodology.

• Proficient in the use of various requirements management tool like Rational Requisite Pro, Application

lifecycle management, JIRA Agile.

• Experienced in creating Business Requirement Document (BRD) and functional requirements document

(FRD) with non-functional requirement.

• Excellent Business Analysis skills and experience in writing Use Case Requirements, Requirements story

Cards - Agile

Experience in wire framing using tools like Balsamic, Axure, and Ms-visio.

• Experience in executing manual testing for bug tracking and worked closely with testing team.

• Experience in GAP analysis.

• Experienced in User Acceptance Testing (UAT), System Testing, Unit (Desk-Check), Performance,

Integration and Functional testing

• Experienced in tracing requirements throughout the development process using the Requirement

Traceability Matrix.

• Experienced in Managing the Change Request during the Product/System Development Lifecycle (SDLC).

• Experienced in developing Test Plans and Test Cases (Test Scenarios) for system, functional and regression

testing.

• Team player and a self-starter with excellent communication, coordination, documentation, project

planning and interpersonal skills

• Highly effective management and organizational skills with the ability to prioritize.

Technical Skills:

Business Analysis: Research & Analysis, SRS Preparation, Workflow Development, Use Case

Modeling, UML (Use Case diagram, Sequence Diagram, State Transition

Diagram)

Conceptual Understanding: Version Management, Change Management Process (CMP), Gap Analysis.

Tools/Software: MS Office Suite – Word, Excel, PowerPoint, MS Project, Visio

Balsamic, HP SDLCM, HP Service Manager, Axure.

Rational Tools: Rational Requisite Pro,

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Project Management: Object Oriented Analysis and Design (OOAD) Tools/Methodology using Unified

Modeling language (UML), Rational Unified Process (RUP), SDLC, MS Project,

Visio and JIRA

Testing Methodologies: Black box Testing, Integration Testing, GUI Testing, Ad - hoc, Regression Testing,

System Testing and UAT

Testing Tools: QC 9.0

Methodologies: Agile, Waterfall

Architecture: Client - Server

Programming Languages: SQL.

PROFESSIONAL EXPERIENCE

Client – TransCanada, Downtown, Houston, Texas Oct 2013 to March

2014

Company –CI&T

Position – Business analyst

Industry – Oil and Gas Pipelines

Responsibilities

• Collaborated with Business and other IT groups in the development of TransCanada’s TC+ gas

transportation billing system using AGILE software development methodology.

• Interfaced with Product owners (SME’s) to collect specifications, documented in stories, to address the

needed functionality focusing in the areas of Contracts, Capacity Release, Entity, Agency, Credit,

Security, Downstream – Allocation and Imbalances.

• Delivered quality business acceptance tests cases and scenarios in support of this effort.

• Created spec flow test cases used in the automation of test cases for this application.

• Worked on Mock up for each story cards to give visual effects using Axure

• Worked on JIRA for creating, updating and managing story board and product backlog.

Environment: ASP.net, MS Office, MS Visio, Axure, JIRA, Agile methodology, Window 8.1

Client: Hewlett Packard, Houston, TX June 2012 – June 2013

Position: Business system analyst

Industry: Finance (FAIT)

Responsibilities:

Lead Business Analyst

Hewlett-Packard (December 2012 – May 2013)

Project Name - Autonomy for General Ledger interface (SAP).

Project Introduction –Project was based on end to end implementation of Sap Inbound interface development for GL

account using MATE/EEFT and XI/PI middle ware. Autonomy’s financial results were uploaded into the SAP system

using a JV Upload Tool. The GLI (General Ledger Interface) process was developed to automated process to load

Autonomy’s financial results into LH (HP Corporate General Ledger).

Responsibilities

• Interfaced with business users to prepare and update project scope document, Business Requirements

document (BRD) and Functional Requirements document (FRD).

• Liaised with business owner during Technical Architecture Design phase and supported the design and

development team.

• Validated technical designs created by IT developers against functional specifications.

• Conducted and coordinated system integration testing. Prepared test plan and test cases, managed loading &

execution in Application life cycle management (ALM).

• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).

• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.

• Conducted UAT activities and sign off from business.

Business system Analyst

Hewlett-Packard (June 2012 – Nov 2012)

Responsibilities:

• Conducted GAP analysis by interacting with business users (GBS) and IT to analyze the test cases.

• Maintained and updated test plan, test cases, test scenarios along with test environment in ALM (Application

lifecycle management)

• Worked on various RFCs (Request for change), raised the RFCs in SDLCM (HP tool for submitting RFCs)

and reviewed & managed the request for changes status in HP service manager.

• Coordinating all project activities with business and other IT project leads and process leaders.

Communicating frequently with executive leadership to provide request for change status, and detail of RFCs

suspension issues that might impact MTP.

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• Responsible for arranging meetings with project leads to identify and document detailed steps required to

perform MTP (Move to production) activities.

• Supported FAIT weekly status meeting with team during pre- production (Dry run in LH6) & production.

• Maintained the list of transports requests of Middle East countries on SharePoint side.

• Reviewed and managed all changes to the Transports request (SAP ABAB TRs) regularly throughout the

project to ensure that consolidated transports request list should be available on time for further approval for

loading transports into Production (LH1 environment).

Environment: SAP, MS Office, MS Visio, MS project, Application Lifecycle Management (HP QC), HP Service

Manager, SharePoint, Caliber, SDLCM..

Client: State Farm Insurance, Bloomington, IL March 2012 – June 2012

Position: Business Process analyst

Industry: Insurance

Project Introduction: - Realignment of service delivery processes from SILO to Enterprise wide and the integration

of a new rules based service delivery management tool. Integration of new knowledge and problem modules and new

event management tool. As a business process analyst I was responsible for the up gradation Of Knowledge and

Problem Management modules for HP Service Manager Tool 9.3

Responsibilities:

• Identified and assigned timeline to all milestones for the project planning phase using MS Project.

• Gather and analyzed all existing process, procedure, policies, standards and Job Aid. Created initial draft of

new process and procedure.

• Analyzed AS IS and TO BE processes.

• Identified resources for information and source systems data flows.

• Defined new process flow and interdependencies of Problem and Knowledge Management with other service

operation projects.

• Identified the list of Stake holder and drafted survey questions for interviews.

• Conducted meetings, interviews and JAD sessions with SMEs, business users and stakeholders to

understand their business process and gather requirements.

• Documented First draft of roles and responsibilities of Problem & Knowledge Management.

• Documented User stories and converted them in High Level Requirement and identified task associated with

each requirement.

• Conducted GAP analysis by interacting with business users to analyze the current and proposed enhances

tool requirements.

• Worked with the Project Manager to keep track of the status of project milestones and resource planning.

Environment: MS Visio, MS Office, HP service manager 9.3, SharePoint, MS Project, UML, ITIL.

Tata-AIG, Mumbai, INDIA Sept 2007 - Oct 2010

Position: Business Analyst

Industry: Insurance

Project Introduction :- Project to built the Policy renewal system to retain the existing policy holders of TATA-AIG.

The new process tightly coupled with the Claim settlement process to assist the Policy premium calculation.

Responsibilities :

• Served as liaison between business users and project team by assisting the business in identifying,

understanding and documenting requirements.

• Gathered and analyzed business process and customer requirements through Joint Application Development

(JAD) sessions and translated them into system requirements.

• Participates in approval of Business Requirements and System Requirements session.

• Coordinate with development team throughout all phases of Agile Iterative methodology.

• Prepared Use Cases, Use Case scenarios and elaborated those by using UML diagrams like Use Case

Diagrams, Activity Diagrams, and Sequence Diagrams and using MS Visio.

• Assisted Technical team in creating UI design.

• Assisted Technical Lead with Preliminary Design Review (PDR) Process.

• Conducted regular meetings with development team members, Project Manager and testing team to better

understand system functionality in order to improve quality.

• Created SQL queries to retrieve data form data base.

• Conducted meetings with QA team to clarify their issues.

• Reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered

in scripts and tested properly.

• Participated in the bug review meetings and updated requirement document as per business user feedback and

change in functionalities of the application.

Education:

Graduation 2004 Mumbai University Maharashtra, India

Master in Business Administration 2007 YCMOU Maharashtra, India

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